Assistant Manager

McMullen & Sons Ltd.; United Kingdom; On-site; GBP 32,000 - 34,000; Full time

Job summary

A family-run hospitality company in the United Kingdom is seeking an Assistant Manager to enhance the dining experience at their Chicken & Grill pubs. The ideal candidate will have prior experience in a similar role, focusing on excellent guest service and team leadership. Responsibilities include managing daily operations, coaching team members, and ensuring customer satisfaction. This position offers a competitive salary and numerous benefits including discounts, a bonus scheme, and career development opportunities through internal training programs.

Benefits

Competitive salary

Achievable bonus scheme

Shift flexibility

60% discounted meals when working

25% discount on food and 20% off drinks on days off

Enhanced maternity and paternity pay

Share of gratuities

Career development through GROW Programme

Qualifications

• Previous experience at Assistant Manager level is essential.
• Strong leadership skills to guide the team effectively.
• Excellent customer service orientation.

Responsibilities

• Exceed guest expectations daily.
• Lead the team to deliver exceptional service.
• Manage bookings/functions and rota planning.
• Handle cash and stock control effectively.

Skills

Guest service excellence

Team leadership

Cash and stock control

Coaching and training

Job description

If your ambition is to build a career in a long established, successful family run business, where guests come first and quality is paramount, come and join us as an Assistant Manager. We’re independent, so believe in investing in the future and we love home-grown talent. We treat all our people like part of the family – you’ll be respected, trained, coached and encouraged to grow in confidence, to achieve more than you thought you were capable of.

Assistant Manager

So, if you’re as passionate as we are about delivering attentive, full table service and would enjoy helping to create a memorable family dining experience then you could be our next Assistant Manager at Chicken & Grill pubs, an important part of the McMullen’s family. We can offer you….

• A competitive salary
• An achievable bonus scheme
• Shift flexibility
• 60% discounted meals when you are working
• 25% discount on food and 20% off drinks for you and your friends on your day off
• Family friendly policies including enhanced maternity and paternity pay
• A share of gratuities
• Fantastic career development through McMullen’s GROW Programme – currently over half of McMullen General Managers were promoted internally
• A valued position in a progressive company who treat people as a name, not a number

Key Responsibilities of an Assistant Manager

• Exceeding guest expectations daily
• Leading the team to deliver outstanding guest service
• Coach and guide new Team Members
• All aspects of cash and stock control
• Management duties including dealing with bookings/functions, rota planning, cellar management, and deputising in the Managers absence

Previous experience at Assistant Manager level is essential however further training will be given through the McMullen GROW Programme.

Salary: £32,041 - £33,018 live out