Assistant Manager - Fosse Park

The Foschini Group; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK fashion retailer is seeking an Assistant Manager for their store in Leicester. You will empower your team and enhance customer service while assuming managerial duties as needed. Ideal candidates are customer-centric, passionate about retail, and have experience in team leadership. You will enjoy benefits like a clothing allowance, generous staff discounts, and career development opportunities as part of a dynamic team committed to exceeding customer expectations.

Benefits

Free clothing allowance

70% off staff discount

Financial and Wellbeing support

Enhanced Maternity package

Virtual GP service - 24/7

Qualifications

• Proven experience in retail or customer service leadership.
• Ability to coach and develop non-management teams.
• Motivated to drive sales and improve customer service.

Responsibilities

• Lead by example in delivering outstanding customer service.
• Assume managerial duties in the absence of the Store Manager.
• Support the Store Manager in maximizing branch performance.
• Identify key strengths and opportunities within the team/store.

Skills

Customer-centric approach

Team leadership

Strong communication skills

Job description

Every exceptional customer moment starts with our people.

At TFG London, we’re more than just a fashion and homeware destination – we’re here to empower confidence through every outfit. We’re looking for an Assistant Manager to join our biggest store in Fosse Park.

Who you'll be

• Customer-centric and thrive in a fast-paced environment
• Motivated to coach and upskill high performing non-management teams within the team
• A natural role model with a passion and authority, you are both a ‘people’ as well as a ‘commercial’ person.
• Enthusiastic on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.

What you'll do

• Lead by example and ensure the delivery of outstanding customer service
• Assume all managerial duties in the absence of the Store Manager, striving to positively make an impact through efficient teamwork and leadership
• Maintain a commercial approach to role and operations, working closely with the Store Manager to maximise branch performance
• Assisting the Store Manager in delivering the store vision and recognising key areas of strength within the team/store to anticipate future opportunities to keep our customers engaged

What's in it for you?

It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• Free clothing allowance
• 70% off staff discount
  
• Financial and Wellbeing support
• Enhanced Maternity package
• Virtual GP service - 24/7
• Plus much more!

About You

About Us

Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.

TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear. It first acquired the international womenswear retailer, Phase Eight in January 2015. This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.

With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, w e are entrepreneurial in our spirit and passionate about exceeding our customers’ expectations in everything we do.

TFG London Inclusion and Diversity statement of commitment:

At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.

We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.