Assistant Manager

Mountain Warehouse Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading outdoor retail company in Berkhamsted is seeking an Assistant Store Manager to lead daily operations and create a positive shopping experience. You will drive team performance, support in achieving sales targets, and ensure high standards of customer service. Ideal candidates have retail management experience and a passion for customer satisfaction, plus enjoy various benefits including bonuses and discounts.

Benefits

Monthly bonus scheme

50% colleague discount

28 days annual leave

Employee assistance programme

Auto-enrolment pension scheme

Qualifications

• Proven track record in retail management.
• Results-driven with focus on achieving goals.
• Energetic and proactive, skilled in problem-solving.

Responsibilities

• Lead daily store operations and manage the team effectively.
• Ensure high customer service standards are met.
• Support in achieving sales targets and monitor KPIs.

Skills

Retail management experience

Customer service excellence

Team leadership

Communication skills

Problem-solving

Job description

Mountain Warehouse is looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store in Berkhamsted (BKH). From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Key Responsibilities

• Lead a motivated, engaged, and high‑performing team with the Store Manager.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well‑informed with product knowledge to deliver outstanding customer service.

Operational Excellence

• Assist with the smooth day‑to‑day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance

• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience

• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

We Would Like To Meet Someone Who Is

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results‑driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem‑solving and decision‑making, ensuring solutions align with company policies.

What’s In It For You

• Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and additional rewards on top of your base salary.
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays.
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
• Generous Colleague Referral Incentive.
• Auto‑enrolment Pension scheme.
• A stable, successful and supported environment.
• Length of service awards.

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!