Assistant Manager

Wickes; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking an Assistant Manager in Birmingham to inspire and lead the team in delivering exceptional customer service. You will manage diverse tasks across the store, from assisting customers to handling deliveries, all while ensuring a safe environment. Ideal candidates will have strong organizational skills and experience in a fast-paced retail setting. This role offers competitive benefits including bonuses, pension contributions, and generous annual leave.

Benefits

Annual bonus up to 7.5%

Employer pension contribution up to 10%

Up to 35 days of annual leave including bank holidays

20% colleague discount

Cashback health scheme

Cycle to work scheme

Qualifications

• Experience in managing a team in a fast-paced customer-facing environment.
• Ability to inspire and lead a team towards excellent customer service.
• Highly organized and capable of handling various responsibilities.

Responsibilities

• Inspire colleagues to deliver the best customer experience.
• Assist in various store functions including delivery and customer service.
• Ensure safety and operational efficiency during shifts.

Skills

Organisational skills

Customer service orientation

Leadership

Job description

Overview

The Role... The Assistant Manager is the go-to person in the store on shift. You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across. Due to the service that Wickes provides, you would be required to help multiple functions across the store. This could mean helping someone plan their dream bathroom one minute and then having to nip outside to help take in the delivery the next. All of this whilst ensuring everyone is kept safe.

About you

You will have experience in running the show in a fast-paced customer facing environment and be someone who can handle the variety that each day at Wickes brings. You will be highly organised with a passion for ensuring our customers receive the best service we can deliver, all whilst inspiring and leading your team.

What we can offer you

Our unique culture means we believe in doing the right thing and helps us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.

• Up to 7.5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include:

• 20% colleague discount
• Save-as-you-earn scheme
• Cashback health scheme
• Cycle to work
• Life assurance
• Peppy
• Aviva Digital GP
• Financial Education & loans
• Discount platform including savings and cash back at numerous retailers
• Savings on gym membership

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Vacancy reference #99708

"Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form"