Assistant Lettings Manager

Treveth Holdings LLP; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused property management firm in Cornwall is seeking a professional to support the smooth running of their rental properties. The role involves managing daily operations, ensuring compliance with legal standards, and maintaining high customer satisfaction levels. The ideal candidate will have a strong understanding of the lettings market and proven communication skills to effectively liaise with internal and external stakeholders. With a dedication to community impact, this position offers a chance to contribute positively to the region.

Qualifications

• Experience in Property Management is essential.
• Strong organisational and administrative skills.
• Ability to liaise with a variety of stakeholders effectively.

Responsibilities

• Manage the rental properties and support the Lettings Manager.
• Ensure compliance with legal requirements for all properties.
• Field all rental enquiries and promote customer satisfaction.

Skills

Understanding of the lettings market

Ability to manage external contracts

Experience of defect resolution

Excellent communication skills

Proficiency in Microsoft Word, Excel, and Outlook

Education

Arla qualification or relevant experience

Job description

Treveth is a B Corp certified company dedicated to creating new homes and commercial developments that benefit the people of Cornwall. Based in Cornwall, our mission is to prioritize social and environmental impact alongside commercial success. As a community focused organisation, any profit generated is reinvested into Cornwall through our partner, Cornwall Council. Treveth is committed to putting the needs of Cornwall and its residents at the forefront of everything we do.

Role Description

Reporting to and working alongside the Lettings Manager, the role will support the smooth running of the rental properties retained by Treveth. The role will also support the Lettings Manager to achieve their goals of maintaining a portfolio of high-quality homes with excellent customer satisfaction.

To support the management of the Treveth rentals portfolio through leading on the allocated schemes and liaising with the managing agents.

The role will be a key point of contact for Treveth liaising directly with internal and external colleagues, managing agents and significant external stakeholders and suppliers.

Accountabilities

The particular duties and accountabilities may vary from time to time without changing the general character of the role or the level of responsibility entailed. Individual objectives will be agreed.

• Ensure that the open market rental units are marketed as thoroughly and efficiently as possible.
• Lead on the day to day management of the Management Services Agreement for allocated rental sites including but not limited to arrears management, rent increases, notices, void works, complaints resolution and tenant requests.
• Review Income Statements and Inspection Reports and take any appropriate actions.
• Monitor the void properties to ensure timely tenant occupation to achieve maximum rental income.
• Ensure all of Treveths properties are compliant with all legal requirements.
• Thorough record keeping.
• In conjunction with the Managing Agent support the lettings aftercare process for the first 12 months.
• Support with the Repairs and Maintenance Process.
• Liaise with Treveths’ Marketing Manager to ensure that the website and other social media relating to rentals is constantly correct and up to date.
• Support the collation of and present data in a suitable format to support Management decisions.
• Support to collate the quarterly KPI’s at agreed dates for all rentals sites and ensure they are provided to the Management Team in a suitable format.
• Field all rentals enquiries via email and phone.
• To ensure high levels of customer satisfaction are always achieved.
• Promote Treveth in a positive manner and comply with all business policies, procedures, and practices.
• Drive continuous improvement and ensure best practice in all aspects of work.
• To undertake other duties appropriate to the grading of the post as required.

Knowledge, Skills and Experience Required

• Understanding of the lettings market to optimise revenue generation and customer satisfaction.
• Ability to manage external contracts.
• Experience of defect resolution and Property Management.
• Able to evidence successful use of skills and ability in working with a wide range of customers, employees and stakeholders.
• Fully proficient in the use of Microsoft applications including Word, Excel and Outlook.
• Highly organised with exceptional administerial skills.
• Excellent communication skills both verbally and face to face.
• Arla qualification desired or open to undertaking studies or demonstrable relevant experience.