Assistant ICT Support Officer at Brighton Dome & Festival

Community Base; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local community organization in Brighton is looking for an Assistant ICT Support Officer. The ideal candidate should have knowledge of Windows 11, excellent customer service skills, and the ability to troubleshoot technical issues efficiently. Applicants with a background in ICT or those entering the field are encouraged to apply. This role offers a chance to support user accounts and maintain system security and hardware.

Qualifications

• Some demonstrable experience in ICT or eagerness for the first role.
• Ability to set up hardware and maintain software packages.
• Excellent computer skills and ability to resolve technical issues.

Responsibilities

• Support user accounts and manage system backups and security.
• Provide technical support to users.
• Maintain hardware and software packages.

Skills

Knowledge of Windows 11

Customer service skills

Problem-solving

Tools

Microsoft Entra ID

Active Directory

Office 365 Administration

Job description

Brighton Dome & Brighton Festival is looking for an Assistant ICT Support Officer to start as soon as possible. For this role, you will need good knowledge of Windows 11 and be able to set up hardware, maintain software packages, manage user accounts, and support the appropriate backup and security of data, systems and assets. Some working knowledge of Microsoft's identity and access management tools (Entra ID or Active Directory) and Office 365 Administration would also be beneficial.

We are looking for someone who has either some demonstrable experience of working in ICT or is looking for their first role in ICT, who is a self-starter with excellent computer skills, who is able to provide great customer service and can resolve technical issues in a calm and efficient manner.

For further information please visit our website: https://brightondome.org/about/jobs/

To apply for the role, please see our recruitment portal here: https://jobs.brightondome.org/position/assistant-ict-support-officer

Interview date: week beginning 8th December

Brighton Dome & Brighton Festival values diversity promotes equality and challenges discrimination. We encourage and welcome applications from all backgrounds and all parts of the community, particularly disabled people and ethnically diverse people who are currently under-represented. All applications are judged on merit.