Assistant Head Housekeeping

Aldwark Manor Estate; York and North Yorkshire; On-site; GBP 20,000 - 28,000; Full time

Job summary

A luxury hotel in the UK is seeking an experienced Assistant Head Housekeeper to maintain high cleanliness standards and support the housekeeping team. The role involves supervising staff, ensuring all areas are clean and well-maintained, and assisting in training team members. The ideal candidate should have prior experience in housekeeping and strong organizational skills. This position is critical to meeting guest satisfaction and maintaining the hotel's prestigious rating.

Benefits

Apprenticeship and development opportunities

Share of Tronc

Hospitality Rewards platform

Employee Assistance Program

Free meals on duty

Refer a friend bonus

Free golf for friends and family

Uniform provided

20% discount when dining

Qualifications

• Experience in a housekeeping role is preferred.
• Ability to lead and motivate a team.
• Strong organisational and initiative skills.

Responsibilities

• Maintain high cleanliness standards in the hotel.
• Supervise the housekeeping team.
• Assist in training team members.

Skills

High standards of cleanliness

Supervision and inspection of guest rooms

Adherence to safety and hygiene practices

Job description

Job Title

Position: Assistant Head Housekeeper

Reports to: Head Housekeeper

Responsible for: Housekeeping Supervisor / Housekeepers

Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF

Hours of work: 40 hours per week

Benefits

Apprenticeship and other development opportunities.

Share of Tronc.

Hospitality Rewards platform.

Employee Assistance Program.

Free meals on duty.

Refer a friend bonus.

Free golf for yourself and discounted for friends and family.

Uniform provided.

Food and Beverage Discount when dining at our Hotel of 20%

Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.

Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas. This year we will starting our new and opulent spa and state-of-the-art leisure areas as well as our new meeting rooms and additional 17 bedrooms. The leisure facilities opening later this year with the new spa, bedrooms and meeting space opening 2026.

Our values: “Never be ordinary” in our product, quality or people with the aim of being “Always Aldwark” in meeting our guest’s and team expectations.

We are currently seeking an experienced and motivated Assistant Head Housekeeper to join our team at Aldwark Manor Estate. This position is pivotal in supporting the housekeeping operation along with the Head Housekeeper, ensuring we maintain our 4 Silver Star AA rating and guest satisfaction in our rooms and public areas supporting and managing the Housekeeping team in the absence of the Head Housekeeper.

Purpose of the role:

To ensure the smooth running of the Housekeeping department with the Housekeeping Manager / Rooms Division Manager.

Main Duties

• To ensure that high standards of cleanliness are maintained throughout the hotel, with the supervision and inspection of all guest rooms and areas.
• To be fully aware of all hotel services and activities.
• To allocate areas of cleaning on a daily basis fairly, in accordance with hotel procedures and hotel business.
• To be fully aware of linen procedures and assist with linen stocktakes as required.
• To ensure the correct use of cleaning agents on all surfaces.
• To assist with the periodic cleaning of areas as requested.
• To be fully aware of, and strictly adhere to, security procedures laid down by the hotel and company. This to include keys, stock and property.
• To record and report all faults and damage arising to Maintenance.
• To ensure all housekeeping equipment is used safely and effectively.
• To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation.
• To assist with the housekeeping operation as necessary, i.e. servicing of guest rooms etc.
• To record, report and process lost property according to hotel procedures.
• To assist with the training of team members.
• To be fully aware of and adhere to Health and Safety and fire procedures.
• To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.
• Team working.
• The ability to take the initiative.
• Organisation and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures.

The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.