Assistant Head Housekeeper

WGC Limited; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading outsourced hotel services company is hiring an Assistant Head Housekeeper in Edinburgh to support daily operations of the housekeeping department. You will ensure high service standards, manage staff, and be instrumental in maintaining guest satisfaction. The role offers a competitive salary, an annual training budget of up to £10,000 and various benefits, including life insurance and flexible hours tailored to your needs.

Benefits

Life Insurance

Free access to Doctor and Legal helpline

Counselling/Wellbeing Support Service

Discounts from 50 top retailers

Training budget of up to £10,000

28 days holiday

Full workplace pension scheme

Qualifications

• Previous experience in a housekeeping environment is essential.
• Ability to work under pressure and maintain high service standards.
• Desire for professional development and growth within the company.

Responsibilities

• Support Head Housekeeper in day-to-day operations.
• Ensure rooms meet company standards.
• Recruit and train housekeeping staff.

Skills

Consistent service delivery

Team leadership

Effective communication

Job description

Ibis Edinburgh Centre South Bridge, 77 South Bridge, Edinburgh, EH1 1HN

Rate: £14.92 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per with unlimited career progression

Company Overview

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

About the role

In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day‑to‑day running of the housekeeping department.

In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits

• Fixed hours contract available
• Flexible hours to suit you
• Life Insurance
• Free access to Doctor and Legal helpline
• Counselling/Wellbeing Support Service
• Discounts from 50 top retailers
• Training budget of up to £10,000 per year with unlimited career progression
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Includine HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Key Responsibilities

• Check rooms per company standard
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Qualifications

Previous experience of working in a housekeeping environment, ability to deliver a consistent level of service in a challenging environment and a desire to join a business that offers exceptional development and potential to progress.

Application Process

With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.

Diversity & Inclusion

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Legal Information

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829

WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215