Assistant Front Office Manager

Crimson Hotels Group; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premier hotel group in London is seeking an Assistant Front Office Manager to support daily operations at 100 Queen's Gate Hotel. You will lead the front office team, ensuring exceptional guest service and adherence to operational standards. The ideal candidate will have 1-2 years of managerial experience, strong interpersonal skills, and a hands-on approach. This role also comes with competitive benefits and opportunities for career progression.

Benefits

Health & Wellbeing Cash Plan

Discount program for Hilton hotels

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Professional training and development opportunities

Paid birthday day off

Employee recognition programmes

Refer a Friend incentive

Qualifications

• Minimum 1–2 years of experience in a supervisory or assistant managerial front office role.
• Strong interpersonal and organizational skills, with the ability to multitask under pressure.
• Confident in guest relations, complaint handling, and supporting team development.

Responsibilities

• Support the Front Office Manager in day‑to‑day operations.
• Assist in overseeing check‑in/out, reservations, and guest enquiries.
• Handle guest feedback and elevate concerns when necessary.

Skills

Service-oriented

Interpersonal skills

Organizational skills

Communication skills

Tools

Onq PMS

Job description

100 Queen's Gate Hotel London, Curio Collection by Hilton

Here at 100 Queen’s Gate Hotel, Curio Collection by Hilton, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression and personal growth. Not only that, we also offer a supportive and empowering work environment too.

The Role

As Assistant Front Office Manager, you will support the Front Office Manager in the smooth and efficient day‑to‑day operations of the front desk, ensuring exceptional guest service and operational excellence. You will help lead and motivate the front office team, contribute to departmental objectives, and ensure the highest standards of hospitality are maintained at all times.

You will also – but not be limited to:

• Assist in overseeing front desk operations including check‑in/out, reservations, and guest enquiries
• Support with training, mentoring, and scheduling of team members to ensure service consistency
• Help ensure compliance with audit and operational standards across the department
• Handle guest feedback and elevate complex concerns where necessary
• Assist in generating reports and supporting the Front Office Manager with cost control and budgeting

About you

You are a service‑oriented and reliable hospitality professional who leads by example and takes pride in delivering memorable guest experiences. You possess a hands‑on approach, a natural ability to support and uplift your team, and excellent communication skills that foster collaboration across departments.

• Minimum 1–2 years of experience in a supervisory or assistant managerial front office role
• Strong interpersonal and organizational skills, with the ability to multitask under pressure
• Confident in guest relations, complaint handling, and supporting team development
• Experience with Onq or similar PMS preferred
• LQA experience is desirable but not essential

100 Queen's Gate Hotel London

100 Queen’s Gate Hotel London, Curio Collection by Hilton is a beautifully restored Victorian townhouse hotel nestled in Kensington and Chelsea, just a short stroll from Hyde Park, the Natural History Museum, and the Royal Albert Hall. With 228 unique rooms and suites, including 11 individually themed suites and the exclusive Queen’s Gate Suite, each stay offers distinct charm.

Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late‑night drink in our cocktail bar, ESQ.

Why join the 100 Queen's Gate Team?

As part of our team, you’ll have access to a range and benefits, including:

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progressionDry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• Discounts in our F& B Outlets

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.