Assistant Examinations Manager

Durham; North East; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading educational institution in North East England is seeking an Assistant Examinations Manager to oversee exam processes and support administrative functions. You will manage the recording of assessment marks and recruitment of exam invigilators while identifying process improvements. Ideal candidates should have strong communication skills and a degree or equivalent experience. This role offers a competitive benefits package, including generous annual leave and professional development opportunities.

Benefits

27 days annual leave + public holidays

Pension scheme

Health and wellbeing support

Professional development opportunities

On-site nursery

Qualifications

• Experience in delivering administrative services.
• Experience providing advice and guidance to customers.
• Experience supervising/managing a team.

Responsibilities

• Manage the process of recording assessment marks.
• Manage recruitment and payment of invigilators.
• Identify improvements to increase efficiency.

Skills

Excellent spoken and written communication skills

Strong digital competence

Problem-solving skills

Collaboration and networking skills

Education

Educated to degree level or equivalent experience

Tools

Microsoft 365

Microsoft Access

Job description

We welcome applications from candidates with disabilities, neurodiversity and long‑term health conditions, and we are committed to ensuring fair treatment throughout the recruitment process.

We will make adjustments to support the recruitment and interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role.

If you are unable to complete your application via our recruitment system or would like to discuss any reasonable adjustments to support you in the application process, please get in touch with us on [e-mail]

Job Description – Assistant Examinations Manager (25001852)

Organization: Student and Academic Services Directorate

Type: Open‑Ended/Permanent – Full Time

Closing Date: 26‑Jan‑2026, 11:59:00 PM

Disclosure and Barring Service Requirement: Not Applicable.

The Role and the Department

The Examinations and Assessment Team oversees the planning, scheduling and administration of centrally run exams and the publication of results. The team is one of six teams within the central Student Registry office.

The Assistant Examinations Manager is responsible for:

• Managing the process of recording assessment marks in the central student records system; managing the production and publication of progression outcomes to all students.
• Managing the recruitment, training, scheduling and payment of invigilators for university exams.
• Proactively identifying potential improvements to processes and systems to increase efficiency within the Exams Team and at the University level.

Student Registry is part of the Student and Academic Services Directorate which provides professional administrative support to staff, students and potential students.

The Academic Registrar is the head of the directorate and reports to the Chief Operating Officer. The Directorate includes:

• Academic Registrar’s Office
• Curriculum, Learning and Assessment
• Student Immigration and Funding
• Student Recruitment and Admissions

The Directorate operates a hybrid working model based at the Palatine Centre, South Road, Durham.

Benefits

• 27 days annual leave + 8 public holidays + 4 customary days – 39 days total.
• Generous pension scheme; automatic enrolment in the University Superannuation Scheme.
• Parking, cycle‑to‑work scheme, public transport discounts and Tusker Car Benefit Scheme.
• Professional development courses, apprenticeships and qualifications pathways.
• Health and wellbeing support: gym access, Employee Assistance Programme.
• On‑site nursery (Outstanding by Ofsted) and holiday camps for children (aged 5–16).
• Family‑friendly policies: maternity and adoption leave.
• Volunteering opportunities and benefit discounts.
• Salary sacrifice schemes and relocation support for new joiners.

Equality, Diversity and Inclusion

We welcome and encourage applications from under‑represented groups, including people with disabilities, women, and black, Asian and minority ethnic communities.

We are committed to fair treatment and making reasonable adjustments throughout the recruitment process and within the role.

Person Specification – Qualifications & Experience

1. Educated to degree level or equivalent experience.
2. Experience and expertise in the delivery of administrative services.
3. Experience providing advice and guidance to a range of customers and colleagues.
4. Experience implementing policies and procedures.
5. Experience supervising/managing a team and/or a line management qualification.

Person Specification – Skills, Abilities, Knowledge

1. Excellent spoken and written communication skills and ability to develop effective working relationships.
2. Strong digital competence across a range of devices and apps, including Microsoft 365 and web‑based applications.
3. Committed to continuing professional development.
4. Ability to plan and organise events and activities.
5. Problem‑solving and decision‑making skills.
6. Excellent attention to detail and accuracy under pressure.
7. Collaboration and networking skills.
8. Experience of using Microsoft Access.
9. Working knowledge of a corporate IT system.
10. Experience working in higher education.

How to Apply

To progress, candidates must evidence each essential criterion. Desired criteria are also encouraged. Submit the following:

• A CV
• A covering letter including a skills matrix that shows how you meet all criteria.

Applications are preferred online. Updates will be sent via automated emails. Please check spam/junk folders.

Contact

For questions, contact Peter Laskey ([e-mail]).

Typical Role Requirements

Service Delivery

• Commitment to equality, diversity and inclusion and the University’s values.
• Ensure procedures and expectations are reflected in all service aspects.
• Check and authorise publication of student results.
• Provide specialist advice and resolve problems related to exams, assessments and awards.
• Investigate and resolve issues, make recommendations.
• Provide best possible service to students and staff.
• Collect and record data accurately and provide reports.
• Implement changes or processes to ensure data accuracy.

Planning and Organisation

• Plan and organise operational activities for the Student Registry office.
• Supervisory responsibilities for ~150 casual invigilators.

Team Development

• Supervise team members and handle HR issues.
• Explain systems and procedures to new starters; provide training and guidance.
• Contribute to performance review processes.
• Develop services through meetings, working groups and committees.
• Create good working relationships and networks.
• Build relationships with key stakeholders to share good practice.
• Other reasonable duties.

Data Protection and Immigration

Your application will be processed in accordance with our Privacy Statement.

The University will meet applicable immigration requirements, including salary thresholds.