Assistant Aftersales Manager - Customer Experience Leader

Birchwood Motor Group Ltd; Eastbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

An automotive business based in Eastbourne is looking for an Assistant Aftersales Manager to enhance customer service in their Hastings and Eastbourne dealerships. The successful candidate will lead daily operations and ensure high standards of customer satisfaction. Responsibilities include managing workflows, supporting the service team, and overseeing aftersales administration. Previous experience in a similar role and excellent communication skills are essential. A passion for customer service and the ability to work with minimal supervision are also required. Competitive benefits package offered.

Benefits

Health cash plan

Employee Assistance Programme

Company pension

Subsidised vehicle purchase and aftersales scheme

Qualifications

• Previous experience in a similar role
• Ability to work within our Values

Responsibilities

• Support the Group After Sales Support Manager in daily operations.
• Help drive departmental performance against KPIs.
• Lead the service team to maintain high performance and customer service.
• Manage daily workflow and efficiency in the workshop.
• Act as a senior point of contact for managing customer escalations.

Skills

Excellent verbal and written communication skills

Passion for delivering high levels of customer service

Ability to work with minimum supervision

Proven excellence as a team player

Job description

An automotive business based in Eastbourne is looking for an Assistant Aftersales Manager to enhance customer service in their Hastings and Eastbourne dealerships. The successful candidate will lead daily operations and ensure high standards of customer satisfaction. Responsibilities include managing workflows, supporting the service team, and overseeing aftersales administration. Previous experience in a similar role and excellent communication skills are essential. A passion for customer service and the ability to work with minimal supervision are also required. Competitive benefits package offered.