Assessment Specialist & Compliance Relations Assistant Manager

Cambridge University Press Ltd.; Coventry; Hybrid; GBP 29,000 - 39,000; Full time

Job summary

A leading academic publisher is seeking an Assessment Specialist Compliance & Relations Assistant Manager to oversee compliance processes and lead a team. This full-time, hybrid role requires strong leadership and organizational skills, as you'll manage complex cases and ensure quality across assessments. Ideal candidates will have regulatory compliance knowledge and experience in a legal environment, alongside excellent communication skills. Benefits include a competitive salary, comprehensive health insurance, and generous holiday leave.

Benefits

28 days annual leave plus bank holidays

Private medical insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Qualifications

• Confident and experienced team leader with attention to detail.
• Collaborative and conscientious team player.
• Ability to conduct investigations and build stakeholder relationships.

Responsibilities

• Lead and motivate a team of Assessment Specialist Compliance & Relations Administrators.
• Manage complex Assessment Specialist cases ensuring compliance.
• Develop compliance processes and procedures.
• Support recruitment and training of team members.
• Monitor risks to ensure business continuity.

Skills

Advanced understanding of regulatory compliance

Supervising and investigating experience

Strong team leadership skills

Excellent organizational skills

Proficiency in Microsoft Office

Ability to manage confidential matters

Self-motivated with customer service standards

Tools

Microsoft Office

Excel

Job description

Job Title: Assessment Specialist Compliance & Relations Assistant Manager

Salary: £29,700 – £38,550

Location: Coventry/Cambridge/Hybrid (at least 2 days per week in the office)

Contract: Permanent, Full time (35 hours per week)

Join our Assessment Specialist Management team as an Assistant Manager and play a pivotal role in safeguarding compliance and quality across assessment processes. This is an exciting opportunity for aspiring leaders to influence high-stakes decisions, lead a dynamic team, and drive continuous improvement. Acting as deputy to the Compliance & Relations Manager, you'll manage complex cases and shape best practices that uphold integrity and excellence.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

We are seeking an experienced and motivated Assessment Specialist Compliance & Relations Assistant Manager to join our Assessment Specialist Management team. This role is ideal for aspiring leaders looking to make a significant impact within Assessment Management and contribute to escalated, high-stakes decisions. You will support the Compliance & Relations Manager in upholding the integrity, compliance, and quality of assessment processes, managing complex cases related to conduct, performance concerns, and non-compliance. The Assistant Manager acts as a deputy, enabling strategic focus while leading a sub-team to deliver high standards of service and compliance from our Assessors.

Rarely are two days the same, but, broadly, your responsibilities will include:

• Lead, organise, and motivate a team of Assessment Specialist Compliance & Relations Administrators, fostering a collaborative and high-performing culture.
• Oversee the allocation, investigation, and resolution of escalated Assessment Specialist cases, ensuring compliance with regulatory requirements and internal policies.
• Own decisions on complex or sensitive cases, escalating to the Compliance & Relations Manager when necessary.
• Contribute to the development and improvement of compliance processes, team workflows, and standard operating procedures.
• Support recruitment, onboarding, and development of team members, and deliver training on best practices.
• Monitor and manage risks, ensuring business continuity and assessment integrity.
• Collaborate with project groups to shape policies and standard terms for assessment specialists to meet legal requirements.
• Prepare regular reports and communicate complex issues to internal and external stakeholders.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition

About you

To be successful in the role, you will be a confident and experienced team leader and a collaborative and conscientious team player, with an eye for detail and excellent analytical and decision-making abilities.

You also ideally have:

• Advanced understanding of regulatory compliance, assessment processes, and employment law.
• Experience supervising and investigating within a regulated or legal environment.
• Strong team leadership skills, able to motivate and develop team members while fostering a positive culture.
• Excellent organizational, planning, written, and verbal communication skills.
• Proficiency in Microsoft Office, Excel, and the ability to quickly learn new digital systems.
• Ability to manage confidential and complex matters with tact and sensitivity.
• Self-motivated, innovative, and able to deliver high standards of customer service.
• Experience in conducting investigations and building productive stakeholder relationships.
• Knowledge of assessment models and the competencies required for assessment specialists is preferable.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

We are a Disability Confident (DC) employer

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

Ready to pursue your potential? Apply now.

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 26 January 2026. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place on the week commencing 2 February 2026.

Interview stages

If you are shortlisted and progressed through the stages, you can expect:

• First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview.
• Final stage interview: in-person at our offices in Cambridge.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Commitment to diversity

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.