Arrears Solutions & Recoveries Specialist

Shawbrook Bank; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial services company in the UK is seeking a Collections and Recoveries specialist. This role focuses on the proactive management of arrears cases and requires strong communication and negotiation skills. Candidates should have a proven track record in banking collections and an understanding of regulations such as Consumer Duty. The position offers a dynamic work environment with opportunities for personal and professional growth, alongside a strong commitment to employee well-being.

Benefits

Market leading family-friendly policies

Free access to Headspace and Peppy

Employee Assistance Programme

Cycle to work scheme

Discounts on gym membership

Contributory pension scheme

Minimum of 27 days holiday per year

Flexi-holiday scheme

Community support and charitable giving

Qualifications

• Proven track record in dealing with Collections and Recoveries.
• Knowledge of banking regulations and Customer Duty.
• Experience with third-party liaison is preferred.

Responsibilities

• Manage cases in arrears and assess customer circumstances.
• Offer solutions to mitigate losses and ensure good outcomes.
• Liaise with external solicitors for enforcement actions.

Skills

Communication

Negotiation

Customer focus

Problem solving

Planning and organizing

Tools

MS Excel

MS Word

Job description

A financial services company in the UK is seeking a Collections and Recoveries specialist. This role focuses on the proactive management of arrears cases and requires strong communication and negotiation skills. Candidates should have a proven track record in banking collections and an understanding of regulations such as Consumer Duty. The position offers a dynamic work environment with opportunities for personal and professional growth, alongside a strong commitment to employee well-being.