Arrears Recovery Specialist (12-Month FTC) - Hybrid

Santander Consumer USA Inc.; Milton Keynes, Newport Pagnell; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading motor finance company in the UK is seeking a Collections & Dispute Specialist for a 12 month FTC. Your role will involve negotiating payment plans, managing calls from customers facing financial difficulties, and ensuring compliance with regulations. The ideal candidate will bring strong negotiation skills and previous experience in customer service. The position offers competitive salary and a range of benefits including holidays, bonuses, and gym memberships, with a hybrid work model post-training.

Benefits

Competitive salary

25 days holiday

Annual bonus

Flexible benefits

Generous pension contributions

Qualifications

• Previous collections experience is preferred but not essential.
• Strong negotiation skills are crucial when handling sensitive matters.
• Ability to remain calm and professional in high-pressure situations.

Responsibilities

• Manage inbound and outbound calls for collections.
• Negotiate payment plans that suit both customer and company.
• Update system records and handle documentation for legal processes.

Skills

Collections experience

Customer service

Negotiation skills

Attention to detail

Computer literacy

Job description

A leading motor finance company in the UK is seeking a Collections & Dispute Specialist for a 12 month FTC. Your role will involve negotiating payment plans, managing calls from customers facing financial difficulties, and ensuring compliance with regulations. The ideal candidate will bring strong negotiation skills and previous experience in customer service. The position offers competitive salary and a range of benefits including holidays, bonuses, and gym memberships, with a hybrid work model post-training.