Area Swim School Manager

Better; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading leisure organization in Greater London is seeking an Area Swimming School Manager to oversee swim school programmes. This role involves managing, mentoring, and developing teams to ensure high-quality swimming lessons while maximizing income and customer satisfaction. Ideal candidates are qualified swimming teachers with a strong focus on customer service and team collaboration. The position offers career progression, in-house training, and various employee benefits, including discounted gym memberships and good pension schemes.

Benefits

Discounted gym membership

Learning & development opportunities

Good pension schemes

Health assurance

Exclusive discounts across retailers

Qualifications

• Be a fully qualified swimming teacher.
• Hold a Level 2 Certificate in Teaching Swimming.
• Experience as a Centre Swim Lead and Teacher.

Responsibilities

• Manage and grow swim school programmes.
• Drive pupil progression and retention.
• Deliver first-class customer service.

Skills

Qualified swimming teacher

Customer service focus

Team player

Knowledge of health and safety

Education

Level 2 Certificate in Teaching Swimming

Job description

GLL is looking for an Area Swimming School Manager to work in West London (Royal Borough of Kensington & Chelsea, Hammersmith & Fulham & Brent). The Area Swimming School Manager is the link between our customers, Centre swim school leads, Swimming teachers and the leisure centre team. You will be responsible for the swim school programmes within your area, including school swimming and all other swim school products.

This key role provides technical support to the centre teams to ensure the smooth running of the lessons and high-quality, consistent level of customer service. Your role will bring organisation and structure to the swim schools as you develop and manage the programmes and lead and inspire your team. Income growth and increasing the number of pupils learning to swim will be an essential part of the role. This role offers a real opportunity to affect positive change and get closer to GLL’s National Aquatics Team.

You’ll no doubt be an experienced Centre Swim Lead and lead Teacher, looking for the next stage in your career and be full of ideas of how to make things better. We’ll offer in-house training to support you with your role as well development opportunities such as ‘train the trainer’ and the STA Tutor training programme.

What you need:

• Be a fully qualified swimming teacher
• Hold a Level 2 Certificate in Teaching Swimming (STA or Swim England/Swim Wales/Swim Scotland/Swim Ireland)
• A real focus on customer service
• Passion and personality
• Knowledge of health and safety
• Be a great team player
• If you’ve worked with CoursePro, it would be beneficial but not essential

As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else.

What you’ll do:

• Manage, grow and review diverse swim school programmes
• Focus on pupil progression and attainment
• Drive income and retention
• Oversee and impact lesson delivery and quality
• Manage, Mentor and develop your team including Centre Swim School Leads, Lead Teachers and Swimming Teachers
• Recruitment of new Teachers
• Deliver first-class customer service
• Deal with customer queries and complaints
• Create a positive customer journey
• Utilise marketing resources to promote products and engage customers and staff
• Oversee the school swimming programme and pupil attainment
• Engage in community agendas
• Support mobilisation and demobilisation as required

Benefits:

• Values driven organisation
• Learning & development to support career development
• Good pension schemes
• Discounted gym membership for you and your partner
• A full-time permanent position – change accordingly
• Industry leading rates of pay
• Opportunity to join the GLL Society and have a say in how we are run plus associated social events
• Exclusive discounts on our villas in Portugal
• Exclusive discounts on our ski chalets in Bulgaria
• Health assurance
• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days
• 25% off BuyAGift
• 20% off GLL spa experience treatments and associated products
• Ride to work scheme
• Free eye tests and discounted glasses

About GLL:

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you.

So, whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.

Values:

• BETTER SERVICE: better choice for all
• BETTER COMMUNITIES: making a difference
• BETTER BUSINESS: business that benefits the community
• BETTER PEOPLE: more than a job

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications and location.