Apprentice Mechanic

Apprenticeships; Dundee; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in the UK is seeking enthusiastic individuals for the role of Apprentice Aftersales Customer Advisor. In this full-time position, you will engage with customers and support workshop technicians while developing essential digital skills. Responsibilities include managing customer relationships, sourcing vehicle parts, and maintaining accurate stock records. Ideal candidates will have strong communication skills, a passion for customer service, and a willingness to learn. The position offers comprehensive training and excellent employee benefits.

Benefits

Mentorship support

Training and development coaching

Uniform provided

Assistance with driving licence

33 days’ annual leave

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Qualifications

• Must have or be working towards National 4 or above in Maths, English and one other subject.
• Strong communication and numerical skills.
• Interest in developing digital knowledge and skills.

Responsibilities

• Review workloads and check for accurate information.
• Liaise with workshop to ensure required parts are available.
• Control stock receipts and issues.
• Manage customer service interactions.
• Identify and source required parts.
• Communicate vehicle progress to customers.

Skills

Strong communication skills

Good levels of literacy and numeracy

Customer service passion

Willingness to learn

Ability to build relationships

Initiative

Education

National 4 or above in Maths, English and one other subject

Job description

Job Overview

We’re recruiting for customer-focused individuals to join our fantastic Aftersales department as Apprentice Aftersales Customer Advisors.

We Offer

• A mentor to support you in the workplace.
• A dedicated training and development coach to support your learning journey.
• Full training on all ‘in-house’ and external systems and applications.
• Uniform.
• Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test.

All Benefits Available To Existing Arnold Clark Employees

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more.

Location

Aberdeen Service Centre.

Hours

Full time: 39 hours per week.

Qualification

Diploma in Digital Application Support.

Ready to earn while you learn? As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face, so you will be communicating with customers through various channels.

You will be working in a large organisation across various departments acting as the ‘expert’ in Application Software. This will allow you to enhance your digital skills by using multiple platforms, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT help desk, all while receiving training on how car parts work and which vehicles they work with.

Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.

There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.

Day-to-day duties

• Reviewing and forward-planning workloads and checking for accurate and detailed information.
• Liaising with the workshop to ensure they have their required parts.
• Receipting, issuing and controlling stock.
• Taking care of customers that are bringing in their vehicles for service/repair.
• Identifying parts required and sourcing parts using parts catalogues and internal systems.
• Communicating with customers on the progress of their vehicle.
• Advising of any faults or repairs required and providing clear and accurate solutions.
• Preparing customer reports and invoices.

Essential Skills

• You must have gained or be working towards National 4 or above, or equivalent in Maths, English and one other subject.
• Good levels of literacy and numeracy.
• Strong communication skills.
• An interest in developing your digital knowledge and skills.
• A passion for great customer service.
• Willingness to learn and listen to instructions.
• Ability to build good relationships with your team and other departments.
• Ability to ask questions and learn quickly on the job.
• Willing to use your own initiative.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Only successful candidates will be contacted for interview.

We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). It’s best to apply right away to ensure you’re considered for this role.

Apply for this apprenticeship

Think this is the right apprenticeship for you? Click the "Apply now" button to start your new career with this apprenticeship.

Apply now