Apprentice IT Operations Technician

Middlesbrough College Group; Tees Valley; On-site; GBP 15,000; Full time

Job summary

A further education institution seeks an Apprentice IT Operations Technician to support IT services delivery. You will receive mentorship, gaining hands-on experience with emerging technologies. Responsibilities include assisting with IT systems maintenance and providing support to users. Candidates should have a Grade C or above in Maths or English and a Level 2 IT qualification. The role is full-time for 24 months, with an annual salary of £14,565, plus a comprehensive benefits package.

Benefits

Subsidised health scheme

Free gym membership

24/7 counselling

Flexible working hours

Professional development opportunities

Responsibilities

• Support the IT Operations team in delivering reliable and efficient IT services across the College.
• Assist with the monitoring and maintenance of IT systems, ensuring service availability and performance for end-users.
• Provide first and second-line support to resolve technical issues promptly.
• Contribute to the documentation and continual improvement of operational procedures.
• Collaborate with colleagues to ensure service requests and routine tasks are completed in line with agreed service levels.
• Assist with the deployment, configuration, and maintenance of end-user devices, applications, and operational tools.
• Support the implementation of the College’s digital strategy.

Skills

Grade C or above in Maths or English

Relevant IT qualification at Level 2

Job description

Job Title: Apprentice IT Operations Technician

Location: Middlesbrough College Main Campus, TS2 1AD

Department: Digital Services

Reporting to: IT Operations Team Leader

Salary: £14,565 per annum for first 12 months rising to National Minimum Wage for Age

Annual Leave: 30 days per annum plus bank holidays

Contractual hours: 37 hours per week

Basis: Full time, Pension Fixed Term, Apprenticeship - duration 24 months

Pension: Nest Pension

Join Our Team

This is an exciting opportunity to play a key role in delivering the College’s Digital Strategy while completing the NSG Apprentice Programme. Supported and mentored by our experienced team, you’ll gain hands‑on experience with emerging technologies, tools, and techniques, preparing you for a successful career in IT. The position aligns with the Information Communication Technician Level 3 Apprenticeship, designed to develop the next generation of Digital Services professionals and continue the department’s proud track record of success.

What You’ll Be Doing:

• Support the IT Operations team in delivering reliable and efficient IT services across the College.
• Assist with the monitoring and maintenance of IT systems, ensuring service availability and performance for end‑users.
• Participate in incident management processes, providing first and second‑line support to resolve technical issues promptly.
• Contribute to the documentation and continual improvement of operational procedures, ensuring all changes and incidents are accurately recorded.
• Collaborate with colleagues to ensure service requests and routine tasks are completed in line with agreed service levels.
• Assist with the deployment, configuration, and maintenance of end‑user devices, applications, and operational tools.
• Support the implementation of the College’s digital strategy by adopting best practices in IT service management and operational excellence.

What We’re Looking For:

We seek candidates who:

• Grade C or above in Maths or English (or equivalent) – Essential
• Relevant IT qualification at Level 2 – Essential

What’s in it for you?

The college offers an excellent benefits package which includes:

• Health & Wellbeing – Subsidised health scheme, free gym membership, and 24/7 counselling for you and your family
• Family‑Friendly Policies – We offer family‑friendly policies, flexible hours, and support for all of life’s big moments
• Employee Assistance Programme (EAP) – Confidential support for you and your family, including counselling, legal and financial advice, and wellbeing resources
• Professional Development – Extensive training, mentoring, and career progression opportunities
• College Extras

• Up to 15% cashback at top retailers & restaurants
• Discounted gift cards for big brands
• Home & Tech upgrades via salary sacrifice
• Cycle to Work scheme
• Coming soon: EV leasing
• Pension Schemes – Teachers’, LGPS & NEST
• Discounted car parking on site

To learn more about working at Middlesbrough College, please visit our "Work For Us" page.

Ready to Make a Difference? Apply Early!

We reserve the right to close this advert early if we can appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible.

SAFEGUARDING

Middlesbrough College is committed to safeguarding and promoting the welfare of all our students, including children, young people, and vulnerable adults. We expect all staff to share this commitment.

This role involves regulated activity and direct contact with children and young people. The successful candidate will be expected to uphold the highest standards of safeguarding practice.

We follow Safer Recruitment practices in line with the statutory guidance in Keeping Children Safe in Education. All successful applicants will be required to complete mandatory pre‑employment checks, including an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.

This post is exempt from the Rehabilitation of Offenders Act 1974. All convictions, cautions, and bind‑overs, including those regarded as ‘spent’, must be declared, subject to the DBS filtering rules.

It is a criminal offence to apply for this post if you are barred from engaging in regulated activity with children.

Middlesbrough College is an equal opportunities employer and welcomes applications from all sections of the community.

Holiday Update

Our College will close for the festive break on Friday 19 December 2025 and reopen on Monday 5 January 2026. If you’ve applied for a role, thank you! We’ll review applications and get back to you in January.

Wishing you a happy holiday season!

For further details and to discuss the role in more detail, please contact Dawn Barwick, IT Operations Team Lead ([e-mail]).

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.