Apprentice Customer Experience Advisor

Johnson Controls Inc.; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking an Apprentice Customer Experience Advisor in Manchester. This office-based role for 5 days a week focuses on providing exceptional customer support within a B2B environment. Ideal candidates will possess strong communication and problem-solving skills to manage and resolve customer issues effectively. The apprenticeship will involve learning all aspects of customer services to deliver a phenomenal customer experience and ensure high satisfaction levels. Apply now to begin your journey with us!

Qualifications

• Strong interest in creating amazing customer experiences.
• Ability to manage and resolve customer issues.
• Understanding of B2B customer service operations.

Responsibilities

• Answer inbound calls from customers.
• Manage and resolve customer complaints.
• Support customers through dissatisfaction periods.

Skills

Effective communication skills

Problem-solving skills

Team spirit

Passion for technology and engineering

Job description

.## Apprentice Customer Experience Advisor**Apprentice Customer Experience Advisor** Manchester. This is an office-based role 5 days per week at our Manchester office. Johnson Controls, Grimshaw Lane, Manchester, M40 2WL. Based within our Customer Support Centre in Central Manchester, our Apprentice Customer Experience Advisor will learn all areas of customer support to master the full customer experience. If you are passionate about creating phenomenal customer experiences, this is the apprenticeship for you. **What You’ll Be Up To:** You will be working within our Business to Business (B2B) customer enquiries team where they support our customers. In this role you will be responsible for being the initial face of our business by answering inbound calls from our customers. You will also be working in our B2B complaints team. In this role you will be responsible for managing and resolving customer issues, ensuring high satisfaction levels through effective communication and problem-solving skills while maintaining positive client relationships. Supporting customers through periods of dissatisfaction, offering high effective problem-solving skills needed to de-escalate and resolve dissatisfaction A passion for creating amazing customer experiences Good vibes: team spirit, hardworking, communication skills, and a love for technology and Engineering Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.