Apprentice Automotive Warranty Assessor

Msx International; Colchester; Hybrid; GBP 27,000; Full time

Job summary

A leading automotive services company in Colchester seeks an Apprentice Automotive Warranty Assessor. The role involves assessing warranty claims, providing remote support, and developing administration skills while working towards a Level 3 Business Administration qualification. Ideal candidates should have a keen interest in vehicles, strong communication skills, and be proactive in a team environment. This position offers a salary of £26,500 upon qualification completion, alongside generous benefits.

Benefits

25 days annual leave

Company contributory pension plan

Life assurance

10 days full pay sick days

Salary exchange childcare vouchers

Car salary exchange scheme

Qualifications

• Interest in motor vehicles.
• Confident with telephones, computers, and web applications.
• Ability to work to tight schedules with high quality.

Responsibilities

• Assess warranty claims submitted by the Retailer network.
• Provide remote support for the Retail network.
• Administer documentation to support warranty claims.

Skills

Team player

Attention to detail

Good written and verbal communication

Strong organisational skills

Customer focus

Education

GCSE Mathematics and English C or equivalent grade 5

Job description

Join to apply for the Apprentice Automotive Warranty Assessor role at MSX International.

Working within an experienced team assessing automotive warranty claims for various automotive brands.

In this role you will be working towards completing a Level 3 Business Administration qualification.

Main purpose of the role

• The Warranty administrator apprentice is responsible for the assessment of warranty repair claims submitted by the Retailer network and carrying out the supporting administration.
• Support kit request from dealers.
• All claims should be assessed and approved in accordance with manufacturers Policies and Procedures and provide information and recommendations at all times. Claims should be authorised, amended or rejected accordingly.
• The Warranty Claims Assessor will provide remote support for the Retail network on correct claim submission and warranty policy guidance.

Candidate Responsibilities

• Working in a team of up to nine assessors in an open plan office.
• Record data as required into a bespoke computer application (training provided).
• Assess warranty claims on OEM systems and liaise with and where required the Retailers via telephone and e-mail.
• Ensure all data is aligned with all the correct processes, technical bulletins and campaigns.
• Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims.
• Administer the necessary documentation to support the warranty claims.
• Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology.
• Complete all work to a minimum quality requirement assessed by MSXI and customer management.

Candidate Specification

• The ideal candidate will want to develop their administration and customer service experience.
• Interest in motor vehicle.
• Educated to GCSE Mathematics and English C or equivalent grade 5 or above.
• Customer experience would be judged a significant advantage.
• Confident with the use of telephones, computers and web based applications.
• Work to tight time schedule, producing and maintaining a high level of quality.
• Flexible to cover additional hours around holidays, sickness and peak trends.

Competencies and Skills required

• Team player but must have a pro‑active approach and provide new ideas for continuous improvement.
• Process orientated with attention to detail.
• Logical thought processes; inquisitive and capable of non‑leading questioning.
• Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal skills.
• Can demonstrate a high degree of being able to work on own initiative and motivation.
• Enthusiastic, flexible and proactive personality.
• Personal qualities of integrity, credibility, and a commitment to and passion for the brand.
• Strong business acumen, customer focus and automotive knowledge.
• Strong organisational and time management skills.

Working hours

40 hours per week (8 to 5, Monday to Friday) from The Colchester office, with the option for remote working.

What we offer

• Salary: £26,500.00 (Living wage) on completion of qualification.
• 25 days annual leave (pro rata).
• Company contributory pension plan.
• Life assurance.
• 10 days full pay sick days (after three months service).
• Salary exchange childcare vouchers.
• Car salary exchange scheme.

You can learn more about MSX International on our website: www.msxi.com

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Administrative and Customer Service
• Retail Motor Vehicles