Apprentice Aftersales Customer Advisor

Apprenticeships; Inverness; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider is recruiting Apprentice Aftersales Customer Advisors to deliver excellent customer experiences in the Aftersales department. You will gain a comprehensive understanding of operations while receiving full training and support. Ideal candidates will have a passion for customer service and a Diploma in Digital Application Support. This is a full-time apprenticeship located in Inverness, UK.

Benefits

Mentor support in the workplace

Dedicated training and development coach

Help to achieve your driving license with free lessons

Qualifications

• Good levels of literacy and numeracy.
• Willingness to learn and listen to instructions.
• Ability to build good relationships with team and departments.

Responsibilities

• Review workloads and check for detailed information.
• Liaise with the workshop for required parts.
• Communicate with customers on vehicle progress.

Skills

Strong communication skills

Interest in developing digital knowledge and skills

Passion for great customer service

Education

Diploma in Digital Application Support

National 4 or above in Maths, English and another subject

Job description

Job Overview

We’re recruiting for customer‑focused individuals to join our fantastic Aftersales department as Apprentice Aftersales Customer Advisors. As an Apprentice, you will be working in all areas of our Aftersales department, gaining a full, well‑rounded understanding of how the department works together and delivering an excellent customer experience both digitally and face‑to‑face.

Benefits

• A mentor to support you in the workplace.
• A dedicated training and development coach to support your learning journey.
• Full training on all in‑house and external systems and applications.
• Uniform.
• Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test.
• All benefits available to existing Arnold Clark employees: 33 days annual leave, flexible leave, generous employee discounts, private healthcare, workplace pension, and much more.

Day‑to‑Day Duties

• Reviewing and forward‑planning workloads and checking for accurate and detailed information.
• Liaising with the workshop to ensure they have their required parts.
• Receipting, issuing and controlling stock.
• Taking care of customers bringing in their vehicles for service/repair.
• Identifying parts required and sourcing parts using parts catalogues and internal systems.
• Communicating with customers on the progress of their vehicle.
• Advising of any faults or repairs required and providing clear and accurate solutions.
• Preparing customer reports and invoices.

Essential Skills & Qualifications

• Diploma in Digital Application Support.
• National 4 or above (or equivalent) in Maths, English and another subject.
• Good levels of literacy and numeracy.
• Strong communication skills.
• Interest in developing digital knowledge and skills.
• Passion for great customer service.
• Willingness to learn and listen to instructions.
• Ability to build good relationships with your team and other departments.
• Ability to ask questions and learn quickly on the job.
• Willing to use your own initiative.

Application Information

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. Only successful candidates will be contacted for an interview. We consider applications as we receive them and reserve the right to close adverts early if we receive an unprecedented high volume of applications.

This employer is part of the Disability Confident scheme. If you identify as disabled and meet the minimum criteria, you should be offered an interview.

Seniority Level

Apprenticeship

Employment Type

Full‑time

Job Function

Other

Industries

Government Administration