Apprentice Aftersales Customer Advisor

Apprenticeships; Ayr; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading apprenticeship program in the UK is recruiting for the role of Apprentice Aftersales Customer Advisor in Ayr. The successful candidate will receive comprehensive training and mentoring, while handling customer service tasks related to vehicle maintenance. Ideal for individuals passionate about customer service and eager to develop digital skills. This role includes workplace benefits such as leave and healthcare support.

Benefits

33 days’ annual leave

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Responsibilities

• Reviewing and planning workloads and checking for accurate information.
• Liaising with the workshop for required parts.
• Controlling stock and receipting items.
• Taking care of customers bringing in vehicles.
• Identifying required parts using catalogs and systems.
• Communicating with customers on vehicle progress.
• Advising on faults or repairs with solutions.
• Preparing customer reports and invoices.

Skills

Strong communication skills

Good levels of literacy and numeracy

Interest in digital knowledge

Passion for customer service

Willingness to learn

Ability to build relationships

Initiative

Education

National 4 or above in Maths, English and one other subject

Diploma in Digital Application Support

Job description

Job Overview

Apprentice Aftersales Customer Advisor – Scottish Apprenticeships Job purpose: We’re recruiting customer‑focused individuals to join our fantastic Aftersales department as Apprentice Aftersales Customer Advisors.

What we offer

• A mentor to support you in the workplace.
• A dedicated training and development coach to support your learning journey.
• Full training on all ‘in‑house’ and external systems and applications.
• Uniform.
• Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test.
• All benefits available to existing Arnold Clark employees: 33 days’ annual leave, flexible leave, generous employee discounts, private healthcare, workplace pension and much more.

Day‑to‑day duties

• Reviewing and forward‑planning workloads and checking for accurate and detailed information.
• Liaising with the workshop to ensure they have their required parts.
• Receipting, issuing and controlling stock.
• Taking care of customers that are bringing in their vehicles for service/repair.
• Identifying parts required and sourcing parts using parts catalogues and internal systems.
• Communicating with customers on the progress of their vehicle.
• Advising of any faults or repairs required and providing clear and accurate solutions.
• Preparing customer reports and invoices.

Qualification

Diploma in Digital Application Support.

Essential Skills

• National 4 or above, or equivalent in Maths, English and one other subject.
• Good levels of literacy and numeracy.
• Strong communication skills.
• An interest in developing your digital knowledge and skills.
• A passion for great customer service.
• Willingness to learn and listen to instructions.
• Ability to build good relationships with your team and other departments.
• Ability to ask questions and learn quickly on the job.
• Willing to use your own initiative.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks. Only successful candidates will be contacted for interview. We consider applications as we receive them and reserve the right to close adverts early (for example, if we receive an unprecedented high volume of applications).

Apply for this apprenticeship: Think this is the right apprenticeship for you? Start your new career by choosing the “Apply now” option. This employer is part of the Disability Confident scheme. If you identify as disabled and meet the minimum criteria for this job, you should be offered an interview.