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Applications Analyst

West Midlands

Birmingham

On-site

GBP 30,000 - 45,000

Full time

30+ days ago

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Job summary

A leading regional police force in Birmingham is seeking an Applications Analyst to provide technical support for their applications. The successful candidate will manage the security, availability, and performance of the force’s applications and coordinate various ITIL processes. Essential skills include experience with Oracle and SQL, along with effective communication and organizational abilities. This position offers full-time employment and the opportunity to contribute to public safety initiatives.

Benefits

Fair remuneration with progression opportunities

Enhanced annual leave

Comprehensive wellbeing package

Qualifications

Experience supporting force applications or other software solutions.
Ability to conduct effective communication across various levels.
Proven coordination skills for technical teams.
Experience in delivering software upgrades across multiple technologies.
Ability to develop and maintain high-quality technical documentation.

Responsibilities

Provide technical support for force applications.
Manage application security and performance.
Coordinate ITIL processes across technical teams.
Drive major changes and releases efficiently.
Collaborate with users and ensure application requirements are fulfilled.

Skills

Support force applications

Communicate with customers

Coordinate Delivery activities

Deliver software solutions

Create and maintain documentation

Understand business requirements

Information security standards

Promote equality and diversity

Organise work effectively

Tools

Oracle

SQL

MS 365

Applications Analyst – West Midlands Police

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Job Description

West Midlands Police, the country’s second‑largest force, serves Birmingham, Coventry and Wolverhampton, and the surrounding districts. The IT & Digital department supports the force’s adoption and use of information and digital technology across three core functions: Architecture, Delivery and Service management. This role reports to the Continuous Improvement Team manager and focuses on developing and upgrading the force’s applications.

Key Responsibilities

Provide specialist technical skills and knowledge that facilitate the provision, configuration and support of force applications.
Manage the security, availability, capability and performance of the Force’s applications.
Coordinate ITIL processes (e.g., change and release management) across various technical teams.
Take ownership of major changes and major releases.
Assist with the application development for new IT solutions including the provision and configuration of development, test & production environments in line with low‑level designs and force requirements.
Provide specialist knowledge in a variety of Force applications; monitor and manage the performance of third‑party suppliers.
Liaise with users throughout the force to ensure their application requirements are met; ensure the currency of force applications.
Attend user groups to keep ICT informed of issues, requirements and future developments.
Champion good ideas to management and provide advice on administrative and technical procedures.
Plan and manage assigned project work, including the supervision of contractors where required.
Provide timely and accurate management information; actively participate in meetings and chair where appropriate.
Ensure compliance with force policy and plan activities to meet objectives and deadlines.
Work in partnership with outside organisations and negotiate with suppliers and contractors to achieve desirable outcomes.
Control and manage technical resources; resolve complex problems and issues within the team.
Assess and recommend software products; promote the Force’s diversity agenda.
Disseminate specialist/technical advice on issues relating to the department and exercise judgement for non‑obvious solutions.

Essential Skills

Support force applications and other software solutions.
Communicate with customers at a variety of levels using written and oral methods.
Coordinate Delivery activities across a wide range of technical teams.
Deliver new software solutions and upgrades in a range of technologies and application types.
Create and maintain technical documentation to high standards.
Understand business and user requirements.
Maintain standards for information security.
Promote equality, diversity and human rights in working practices.
Participate in meetings and provide weekly status updates to the CI Team Manager.
Plan and organise work with short and long‑term time frames; progress work using initiative and judgement.

Desirable Skills

Extensive knowledge of force applications and industry standard technologies (Oracle, SQL, scripting, MS 365).
Knowledge of national standards and legislation relevant to force applications.
Understanding of ITIL and change management processes.
Knowledge of health and safety issues relevant to the post.
Knowledge of internal financial processes.
Comprehensive skills in the enhancement and development of application technology.
Excellent interpersonal skills with the ability to confidently interact and empathise with all levels of staff.
Good presentation skills.
Flexibility to use a variety of supporting technologies and to be innovative.
The ability to work under pressure and be capable of balancing competing demands and priorities.
Proven track record in understanding the needs of users.
Good communication skills for working with external contractors and suppliers.
Understanding of the ITIL processes as they apply to the team and department.
Ability to produce management reports, policy documents and comprehensive working papers.
Ability to negotiate and influence at various levels within the organisation.
Understanding of project management techniques.
Ability to contribute to local, regional and national conferences.

Benefit Statement

Fair remuneration with progression opportunities and access to a competitive pension scheme.
Enhanced annual leave in addition to public holiday entitlements.
Discounts across travel, parking and daily living/leisure activities.
A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.

Vetting

Successful applicants will be required to pass Management Vetting and Security Clearance scrutiny prior to commencing their role. This will include a full background and financial disclosure as part of the vetting process.

Medical

Appointment to this role may be dependent upon successfully completing medical checks, which may include a drug test and, if required, a fitness test.

Interview

TBC.

Contact

For further information email careers@westmidlands.police.uk.

Disability Confidence

West Midlands Police is a Disability Confident Leader. Candidates who declare a disability and meet the essential criteria for the role will be offered an interview. In some recruitment situations, interview numbers may be limited and the cheapest available candidate may be selected.

Diversity and Inclusion Vision

“Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.”

About West Midlands Police

West Midlands Police is the second‑largest police force in the country, serving Birmingham, Coventry and Wolverhampton, and the surrounding districts. The force handles more than 2,000 emergency calls every day, patrols the streets and responds to incidents 24 hours a day, seven days a week. Significant improvements have reduced overall crime, improved call response times and increased arrest rates. This work can only continue with the right people, therefore as an employer of choice, we are seeking the right people who can serve and protect our communities.

Seniority Level