Application Support Consultant

Hampshire County Council; Winchester; Hybrid; GBP 33,000 - 37,000; Full time

Job summary

A local authority in the UK seeks an IT Application Support Consultant to support complex applications for Social Care and Education. The role requires strong problem-solving skills and experience in user application support, preferably within local government. Working in a hybrid model, the successful candidate will contribute to compliance and analysis tasks while engaging with external suppliers. Benefits include a great work-life balance and a flexible workplace environment.

Benefits

Holiday entitlement

Pension scheme

Family friendly policies

Interest free travel loans

Qualifications

• Experience in 1st to 3rd level user application support, ideally within local government or the public sector.
• Strong analytical and problem-solving skills.
• Effective communication across all levels.

Responsibilities

• Support a wide range of complex applications used in Social Care and Education.
• Manage and resolve complex support incidents.
• Work on compliance, analysis, configuration, and testing of changes.

Skills

Problem-solving skills

Interpersonal skills

Analytical skills

Customer-focused approach

Flexibility across IT functions

Job description

Job Reference: HCC622372
Salary Range: £33,178 - £36,369 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Temporary (12 months)
Closing Date: 4 January 2026

Early applications are encouraged as they will be reviewed once submitted, and therefore we may close the advert early.

The Role:

Joining the Application Support Team, as an IT Application Support Consultant, you'll be helping to support a wide range of complex applications used across Hampshire County Council, with a focus on Social Care and Education.

The successful candidate will be positive and enthusiastic with a flexible attitude and excellent interpersonal skills. You'll be working in a dynamic environment supporting business critical applications. You'll have a background of working in IT, supporting and configuring business applications, any knowledge of Local Authority business processes is an advantage.

You'll have effective problem-solving skills to manage and resolve complex support incidents.

You'll be willing to take the initiative and prioritise tasks, and have the ability to translate technical knowledge into practical support.

What you’ll do:

The focus of the team is application support for Hampshire County Council across the Directorates, predominantly Adults Health and Care and Children’s Services. We work on compliance, analysis, configuration, and testing of changes alongside the business as usual support of these critical systems.

What we’re looking for:

The candidate should have experience in 1st to 3rd level user application support, ideally within local government or the public sector. Strong analytical and problem-solving skills, a customer-focused approach, and effective communication across all levels are essential. You should be flexible across IT functions (support, administration, analysis, development, and testing) and able to work well with external suppliers. A commitment to data accuracy, IT security, and collaborative teamwork, including mentoring and training, is also required.

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.

Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.