Application Support Analyst

Marex Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A diversified financial services platform in Greater London is seeking an Application Support Analyst to provide technical support for trading and post-trade applications. You will manage incidents, liaise with business groups, and support the technical onboarding of new systems. The ideal candidate has a strong background in Windows and Linux, experience in financial services, and excellent communication skills. This role offers strong career development opportunities and emphasizes a collaborative work environment.

Qualifications

• Solid background in Windows, Linux/Unix OS.
• Experience in a financial services background, ideally finance.
• Ability to work shifts patterns if required.

Responsibilities

• Provide support for all trading and back-office platforms.
• Support business users offering second- and third-line support.
• Manage incident management per ITIL standards.

Skills

Windows

Linux/Unix OS

SQL

PostgreSQL

MongoDB

Oracle

PowerShell

Python

Education

Bachelor’s degree in a relevant field

Job description

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology‑led service provides access to all major exchanges, order‑flow management via screen, voice and DMA, plus award‑winning data, insights and analytics.

The Technology Department delivers differentiation, scalability and security for the business. Reporting to the CTO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise‑wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.

The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business‑aligned Support teams that specialise in maintaining their business stream’s applications. Each business‑aligned Application Support team works with a corresponding Business Technology and Development team.

The Application Support team is responsible for providing technical support for all front office and post‑trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.

The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day‑to‑day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.

Responsibilities

• Provide support for all trading and back‑office platforms offered by Marex to both internal and external client base.
• Support business users offering second‑ and third‑line support.
• Knowledge of scripting language (PowerShell, Python…).
• Manage new system analysis and implementation.
• Provide incident management per ITIL standards.
• Liaison between technology department and business groups to communicate system changes.
• Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard.
• Ensure active tasks retain focus through workflow and prioritisation awareness.
• Manage vendor system upgrades and implementation.
• Manage exchange relationships and project manage mandatory upgrades.
• Manage technical client on‑boarding.
• Complete exchange reporting and compliance audits.
• Manage client technical requirements within Marex technology department.
• Complete monthly transactional and volume reporting across all systems.

Skills and Experience

• Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle
• Must be able to work under demanding conditions with a calm demeanour
• Experience gained in a financial services background, ideally finance
• Ability to work as part of a team in an environment with changing expectations
• Proven ability to show a proactiveness in picking up issues and improving existing processes
• Process‑driven and systematic mindset
• Experience with ITIL and change management processes
• Excellent documentation, communication, and organisational skills
• Ability to build strong relationships with Application Development teams and business sponsors
• General front‑to‑back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC
• Experience in exchange and vendor management
• Knowledge of server‑side infrastructure and admin tools
• Ability to work shifts patterns (if required)
• Good to have knowledge of Fix Messaging protocol, including support experience
• Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
• Experience in technical onboarding of new APIs and systems
• Prior experience in a support role, liaising directly with clients in a technical capacity
• Desirable – Bachelor’s degree in any relevant field
• Excellent verbal and written communication skills

Additional Qualities

• A collaborative team player, approachable, self‑efficient and influences a positive work environment
• Demonstrates curiosity
• Resilient in a challenging, fast‑paced environment
• Excels at building relationships, networking and influencing others
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

If you’re forging a career in this area and are looking for your next step, get in touch!

Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.