Application Support Analyst

Ernest R Shaw Limited; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance technology firm is seeking an Applications Support Analyst to support core insurance platforms in Birmingham. This role involves ensuring seamless operations and acting as the first point of contact for application-related issues. The ideal candidate will have solid troubleshooting skills, particularly with the Acturis platform, and strong communication abilities. Benefits include a dynamic work environment, remote working options, and a comprehensive employee wellness program.

Benefits

Matched employer pension contributions

Life Assurance and Group Income Protection

Generous annual leave allowance

Hybrid working opportunities

Wellbeing initiatives and additional days off

Qualifications

• Experience in a dynamic environment supporting application-related issues.
• Ability to assist in application integration and data migration during acquisitions.
• Excellent documentation skills for logging incidents and service requests.

Responsibilities

• Support core insurance platforms, ensuring seamless operations.
• Act as the first point of contact for application-related support.
• Log and manage incidents using enterprise-level ticketing systems.

Skills

Experience supporting end users

Troubleshooting skills

Strong Acturis platform knowledge

Proficiency with enterprise-level service desk systems

Excellent communication skills

Customer service skills

Problem-solving skills

Ability to train others

Job description

We’re hiring for an Applications Support Analyst to support our growing Technology team

We are recruiting for an Applications Support Analyst to support our core insurance platforms, ensuring seamless operations across the business. Working within a dynamic environment and closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems.

NFP, part of the Aon group, specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

Apply now or contact us for more information

• Experience supporting end users including insurance accounts, claims and finance handlers
• Troubleshooting skills with escalation to third-party providers as needed
• Strong Acturis platform knowledge and understanding of data structures preferred
• Proficiency with enterprise-level service desk systems
• Excellent communication, customer service and problem-solving skills
• Ability to train others, share knowledge, take initiative and work dependably
• Supporting employees via phone, in-person, or other channels, ensuring excellent service and thorough documentation
• Assisting with application issues, future acquisitions and business integrations
• Logging and managing incidents and service requests using enterprise-level ticketing systems
• Supporting application integration, data migration and onboarding processes during acquisitions

What you'll love about working here

• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perks

The great benefits we offer

Finances

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance

We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working
• Generous annual leave allowance
• Buy even more annual leave so you don’t miss out on that extra trip

Health and wellbeing

We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Additional days off throughout the year to focus on your wellbeing

Charity and community work

At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping young adults from local schools take their first steps into the world of work

Social

It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging

We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies to ensure all of our people are treated fairly
• Access to Business Resource Groups

We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.