Application Production Support

Natobotics Ltd; Sheffield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services company is seeking an Entry Level MFT Engineer in Sheffield, UK, for an Application Production Support role. This position focuses on maintaining MFT infrastructure and providing critical system support. Candidates should possess strong analytical and communication skills, with a background or knowledge in application support and ITIL methodologies.

Qualifications

• Demonstrate knowledge of MFT infrastructure.
• Familiar with Service Management and Agile methodologies.
• Ability to work independently and with minimal supervision.

Responsibilities

• Administer MFT infrastructure and handle installations.
• Monitor application server health and provide L2/L3 support.
• Participate in crisis calls for service recovery.

Skills

Application Production Support

ITIL Knowledge

Analytical Skills

Communication Skills

Job description

Join to apply for the Application Production Support role at Natobotics

Join to apply for the Application Production Support role at Natobotics

Role :MFT Engineer

Role :MFT Engineer

Location: Sheffield UK (2-3 days per week)

Contract Role

Job Description

Mandatory Skills: APPLICATION PRODUCTION SUPPORT

Desirable Skills: ITIL EXPERT

• Administer MFT infrastructure, activities include handling installation, upgrades and maintaining File Transmissions and related applications. onboarding/demising partners, monitoring health of application servers, performance tuning and troubleshooting including L2/L3 support.
• Work in rotating shifts and provide out of hours support on rotation basis to support the services.
• Identify operational, audit, compliance risks / issues and contribute to mitigate the same.
• Participate in crisis calls for service recovery, MIRs and SIPs.
• Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.
• Work on critical / complex incidents and ensure completion within agreed deadlines.
• Participate in POCs and other technical initiatives. Create / maintain knowledge base through documentation, KT sessions.
• Share technical knowledge and skills with team members to build / uplift capabilities.
• Brainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered.
• Act as a buddy to the new joiners and colleagues to help them settle and take up work in the project and provide technical leadership to enhance their technical ability, guiding them for new processes and procedures, mentoring for competency preparations etc.
• Promote/drive process improvement, automation to improve efficiencies and reduce toil. Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features.
• Knowledge of Service Management (Change, Incident and Problem) and Agile methodologies.
• Ability to work independently with minimal supervision and with sense of ownership and accountability.
• Strong written, verbal, and interpersonal communication skill.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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