Amazon Connect Engineer | Cloud CCaaS & AWS Expert

Capital One; Nottingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services provider in Nottingham seeks an Amazon Connect Voice Engineer to design and implement contact center solutions using AWS. This role requires expertise in Amazon Connect and related AWS services, along with strong problem-solving skills. The hybrid work model allows flexibility, working three days in-office and two at home. Capital One is committed to diversity and inclusion, investing in employee development and offering a range of benefits including pension scheme, bonus, and private medical insurance.

Benefits

Flexible working arrangements

Pension scheme

Private medical insurance

Generous holiday entitlement

Training and development programs

Qualifications

• Hands-on experience designing and deploying solutions on the Amazon Connect platform.
• Knowledge of CCaaS platforms and contact center best practices.
• Experience in a fast-paced, Agile development environment.

Responsibilities

• Design and implement Amazon Connect contact center features.
• Collaborate with product teams to integrate systems.
• Analyze and optimize contact center performance.

Skills

Amazon Connect expertise

AWS services knowledge

Problem-solving skills

Effective communication

Agile development experience

Tools

AWS Lambda

Amazon S3

CloudWatch

IAM

Job description

A leading financial services provider in Nottingham seeks an Amazon Connect Voice Engineer to design and implement contact center solutions using AWS. This role requires expertise in Amazon Connect and related AWS services, along with strong problem-solving skills. The hybrid work model allows flexibility, working three days in-office and two at home. Capital One is committed to diversity and inclusion, investing in employee development and offering a range of benefits including pension scheme, bonus, and private medical insurance.