Airside Store Ops Leader – Customer Experience & Growth

Whsmithcareers; Horley; On-site; GBP 50,000 - 70,000; Full time

Job summary

A well-known retail company is seeking a Store Operations Manager to lead operational excellence and enhance the customer experience across multiple stores. The candidate will be responsible for shaping team performance, managing relationships with landlords, and driving sales strategies. This role requires 5 years of operational experience, strong leadership skills, and a customer-first mindset. The position offers competitive benefits, including salary, pension, holidays, and employee discounts.

Benefits

Pension scheme

33 days holiday for management

Discounts up to 50%

Range of deals from retail partners

Qualifications

• 5 years continuous references for airport security clearance.
• Criminal Records Bureau Check completion.
• Ability to inspire and lead Store Managers and teams.

Responsibilities

• Drive operational excellence and team performance.
• Shape and influence the People Strategy.
• Manage costs efficiently and within budget.
• Deliver robust talent strategy across stores.

Skills

Leadership

Operational Excellence

Data Analysis

Customer Focus

Coaching

Job description

A well-known retail company is seeking a Store Operations Manager to lead operational excellence and enhance the customer experience across multiple stores. The candidate will be responsible for shaping team performance, managing relationships with landlords, and driving sales strategies. This role requires 5 years of operational experience, strong leadership skills, and a customer-first mindset. The position offers competitive benefits, including salary, pension, holidays, and employee discounts.