Airside - Nights Assistant

Whsmithcareers; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Liverpool is looking for a Sales Assistant on a rolling night schedule (23:00-07:00). The role involves providing exceptional customer service, stock replenishment, and maintaining store standards. Applicants must meet airport requirements, including 5 years of references and a Criminal Records Bureau check. Benefits include a competitive salary, pension scheme, and various employee discounts. This position is part of a welcoming and inclusive team focused on enhancing every customer’s journey.

Benefits

Employee discounts

Pension scheme

Paid annual leave

Qualifications

• Exceptional customer service skills.
• Ability to work independently or as part of a team.
• Reliable and adaptable to changing requirements.

Responsibilities

• Provide exceptional customer service.
• Ensure tidy and inviting store environment.
• Assist in stock replenishment.

Skills

Customer service

Teamwork

Communication

Adaptability

Job description

This is an over-nights Sales Assistant/Stock Replenishment Role - Hours Typically 23:00-07:00 3 on - 3 off rolling schedule.

As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

Airport Requirements

• 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
• Photographic ID i.e. passport or UK Driving Licence

What being a Sales Assistant is all about

• Delivering an exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
• Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
• Being part of a team and supporting colleagues.

What our Stores would love to see

• A passion for customers having an exceptional experience in store.
• Confident in communicating within the team.
• Motivated to achieve fantastic results and standards.
• Adaptable to meet company requirements and goals.

How we reward our teams

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.