Airport Services Duty Officer

Qatar Airways; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading international airline is seeking an Airport Services Duty Officer in the United Kingdom. The role involves overseeing day-to-day operations, ensuring compliance with safety regulations, and managing staff to maintain efficiency and high customer service standards. Candidates should have a Bachelor's Degree, at least four years of relevant experience, and excellent English communication skills. Ideal candidates must thrive under pressure and possess strong leadership abilities. This position takes place at Gatwick Airport.

Qualifications

• 4 years relevant experience in an airline or reputed GHA on a supervisory level.
• Flexibility to take up duty travel for covering various assignments.
• Good understanding of ICAO and IATA procedures.

Responsibilities

• Monitor activities at the airport and coordinate with sections.
• Ensure passenger and aircraft handling practices confirm to safety standards.
• Resolve customer complaints effectively.

Skills

Excellent English language communication

Weight and Balance knowledge

Ramp handling knowledge

Dangerous Goods Regulation knowledge

High level computer literacy

Ability to perform under pressure

Education

Bachelor's Degree

Job description

Job title

Airport Services Duty Officer

Ref #

229881

Location

United Kingdom - Gatwick

Job family

Cargo & Airport Operations

Closing date: 23-Dec-2025

Job Purpose

Responsible for the overall control of the shift. Monitor the activities of the sections at the airport and coordinating with other sections. Ensure punctuality and safety of all Qatar Airways operations.

Accountabilities

• Responsible for the day-to-day operations and acts as liaison between airport service providers, and users.
• Provides input and recommendations to management to improve the effectiveness of the daily operations.
• Responsible in ensuring passenger and aircraft handling practices confirm to the safety and security.
• Manage and control manpower on the shift in order to optimize utilization and to maintain staff’s morale and discipline.
• Conducts spot-checks on to ensure adequate standards are maintained.
• Responsible to resolve customer problems and complaints effectively liaising on a daily basis with all departments including Customer Relations to provide resolution for complaint handling.
• Conduct briefing sessions for shift and GHA supervisors on a shift basis.
• Compiling a detailed station handling report for Airport Duty Manager on a shift basis.
• Manage the utilization of petty case expenses and keep a track of petty case expenditure in line with standard financial procedures. Monthly reports, FFP enrolments, LPC checks.
• Petty Cash Custodianship, delegating duties of subordinates, monthly statistics.
• Responsible to prepare monthly reports and LPC’s.
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
• Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.

Qualifications

• Bachelor's Degree
• 4 years relevant experience
• Experience in an airline or a reputed GHA on a supervisory level.
• Excellent English language communication knowledge.
• Weight and Balance, Ramp handling, Dangerous Goods Regulation knowledge.
• Must be able to perform duties under pressure while maintaining the highest levels of the customer service standards adhering to tight deadlines.
• Flexibility to take up duty travel to out stations for covering various assignments.
• High level computer literacy.
• Good understanding of Qatar Airways Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities.

You must have the legal right to live and work in the UK.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.