Airport Passenger Service Agent - Calm Under Pressure

Jet2careers; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading airline in Scotland is seeking dedicated individuals for a customer service role at the airport. You will provide exceptional service, assist customers with check-in, and ensure safety procedures are followed. The position requires adaptability and the ability to remain calm under pressure. Offered is a fixed-term contract of 30 hours per week until November 2026 with competitive pay. Apply now to join a team creating memorable experiences for travelers.

Benefits

Free car parking

Colleague discounts on holidays

34 days holiday entitlement

Recommend a Friend scheme

Qualifications

• Passion for delivering outstanding customer service.
• Ability to stay calm and focused under pressure.
• Enjoy working as part of a team.
• Demonstrate initiative and accountability.

Responsibilities

• Provide friendly customer service from arrival until boarding.
• Assist customers at check-in and verify travel documents.
• Follow all safety and security procedures.
• Support colleagues and customers during disruptions.

Skills

Outstanding customer service

Calm under pressure

Adaptable and self-motivated

Initiative and accountability

Job description

A leading airline in Scotland is seeking dedicated individuals for a customer service role at the airport. You will provide exceptional service, assist customers with check-in, and ensure safety procedures are followed. The position requires adaptability and the ability to remain calm under pressure. Offered is a fixed-term contract of 30 hours per week until November 2026 with competitive pay. Apply now to join a team creating memorable experiences for travelers.