Airport Multi-Site Store Manager: Growth & Service Leader

Whsmithcareers; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in the United Kingdom is looking for a Multi-Site Store Manager to lead the performance of various store formats, including InMotion and hospitality. The role focuses on ensuring exceptional customer experiences, effective team management, and operational compliance across multiple locations. Responsibilities include developing staff, using data to drive performance, and maintaining high standards in customer service. This position offers a competitive salary and various employee benefits.

Benefits

Competitive salary

Pension scheme

33 days holiday

Employee discounts

Employee Assistance Programme

Qualifications

• Experience in multi-store management and strong capability in team leadership.
• Proven track record in customer service excellence.
• Ability to analyze data and drive performance using insights.
• Knowledge of compliance and HR processes.

Responsibilities

• Lead the performance of multiple stores, driving growth and ensuring excellent customer service.
• Conduct purposeful store visits focusing on planning and customer satisfaction.
• Develop and monitor clear performance goals for teams.

Skills

Team leadership

Staff development

Customer service

Data analysis

Compliance knowledge

Job description

A leading retail company in the United Kingdom is looking for a Multi-Site Store Manager to lead the performance of various store formats, including InMotion and hospitality. The role focuses on ensuring exceptional customer experiences, effective team management, and operational compliance across multiple locations. Responsibilities include developing staff, using data to drive performance, and maintaining high standards in customer service. This position offers a competitive salary and various employee benefits.