Airport Customer Service & Ramp Agent - Flexible Hours

Loganair Limited; Kirkwall; On-site; GBP 40,000 - 60,000; Full time

Job summary

An airline company in Kirkwall is seeking a Combined Customer Service and Ramp Agent. The successful candidate will check in passengers, ensure security compliance, handle queries, and manage baggage while working in a dynamic, fast-paced environment. A positive attitude and strong communication skills are essential, along with a driving license. This role offers full training and various company benefits including a travel scheme and flexible working options.

Benefits

Staff Travel Scheme

Flexible working options

Free flu jabs

Health & wellbeing programme

Access to Mental Health First Aiders

Life Assurance

Contributory pension scheme - Up to 6% company contribution

Gym and health discounts

Annual Leave Purchase Scheme

Qualifications

• Previous experience in customer service in a fast-paced environment is desirable.
• Basic IT skills for check-in and customer service tasks required.
• Ability to pass background security checks essential.

Responsibilities

• Check passengers in for flights.
• Ensure security protocols are adhered to.
• Answer passenger queries for cancelled/delayed flights.
• Arrange alternative transport/accommodation.
• Handle baggage and drive baggage vehicles.

Skills

Customer-focused

Excellent communication

Ability to adapt under pressure

Driving license

Job description

An airline company in Kirkwall is seeking a Combined Customer Service and Ramp Agent. The successful candidate will check in passengers, ensure security compliance, handle queries, and manage baggage while working in a dynamic, fast-paced environment. A positive attitude and strong communication skills are essential, along with a driving license. This role offers full training and various company benefits including a travel scheme and flexible working options.