Airport Customer Service Agent - RST (PT)

Unifi Aviation, LLC; Rochester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aviation services company in the UK is seeking a full-time Airport Customer Service Agent. In this customer-facing role, you will assist passengers with baggage pick-up and resolve issues related to lost, damaged, or delayed items. Ideal candidates must hold a high school diploma or GED, be local residents, and have a valid driver's license. The position offers competitive compensation and opportunities for career advancement within a fast-growing business.

Benefits

Competitive salary

Full benefit plan

Career advancement opportunities

Qualifications

• Must be a local (in-state) resident.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.

Responsibilities

• Assist passengers with their baggage pick-up.
• Resolve issues with delayed, lost, or damaged items.
• Utilize software to track and catalog luggage.

Skills

Customer service skills

Ability to lift heavy items

Problem-solving skills

Education

High School diploma or GED

Job description

Airport Customer Service Agent - RST (PT)

Date: Monday, December 22, 2025

Entity: State

City:

Base Pay Rate: $14.50

Full/Part Time: Full Time

Exempt or Non-Exempt Position: Non-Exempt

Shift: A.M. shift, Overnight shift, P.M. shift

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Benefits

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

Equal Opportunity Statement

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.