AI-Powered CX Solutions Consultant

Zendesk Group; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading software company in the UK is seeking a Solutions Consultant to revolutionize customer engagement through AI technology. The role involves conducting technical and business discovery, designing tailored solutions, and collaborating with cross-functional teams. Ideal candidates will have 3+ years in a relevant field and skills in AI, SaaS, and customer experience solutions. The position offers a hybrid working model, promoting flexibility and collaboration across various locations.

Benefits

Hybrid work model

Inclusive work environment

Career development opportunities

Qualifications

• 3+ years of presales or solutions consulting experience.
• Hands-on experience designing customer pilots and POCs.
• Strong understanding of web and scripting technologies.

Responsibilities

• Conduct discovery sessions to understand customer pain points.
• Translate AI capabilities into clear value stories.
• Drive business impact through actionable insights.

Skills

AI Solutions

SaaS

CX

Enterprise Software

Strong communication skills

Technical presentations

Tools

Zendesk APIs

AWS

Azure

GCP

Job description

A leading software company in the UK is seeking a Solutions Consultant to revolutionize customer engagement through AI technology. The role involves conducting technical and business discovery, designing tailored solutions, and collaborating with cross-functional teams. Ideal candidates will have 3+ years in a relevant field and skills in AI, SaaS, and customer experience solutions. The position offers a hybrid working model, promoting flexibility and collaboration across various locations.