AI-Driven IT Service & Automation Lead

Lloyds Bank plc; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK bank seeks an individual to drive the adoption of AI solutions and modernize ITIL processes. You'll lead initiatives to improve service management, introduce automation, and mentor colleagues on innovative practices. The ideal candidate has a strong grasp of ITIL principles and proven experience in process enhancement using AI technologies. Join us in shaping a modern finance culture focused on continuous improvement and operational excellence.

Benefits

Generous pension contribution

Annual bonus

Share schemes

Discounted shopping benefits

30 days holiday plus bank holidays

Wellbeing initiatives

Qualifications

• Ability to evaluate and integrate AI technologies into ITIL processes.
• Strong grasp of ITIL principles and service management.
• Proven track record in process improvement and automation.
• Experience with machine learning and cloud platforms.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead the design and integration of AI solutions for ITIL processes.
• Drive innovation and introduce automation in service delivery.
• Collaborate with teams to enhance service reliability.
• Mentor colleagues on new technologies and practices.
• Contribute to strategic planning and decision-making.

Skills

AI-driven solutions design

ITIL principles understanding

Process improvement

Data evaluation and analysis

Stakeholder management

Education

Degree in a relevant field

Tools

Python

AWS

Azure

TensorFlow

Job description

A leading UK bank seeks an individual to drive the adoption of AI solutions and modernize ITIL processes. You'll lead initiatives to improve service management, introduce automation, and mentor colleagues on innovative practices. The ideal candidate has a strong grasp of ITIL principles and proven experience in process enhancement using AI technologies. Join us in shaping a modern finance culture focused on continuous improvement and operational excellence.