AI-Driven Enterprise Application Support Engineer

Clue Computing Co.; Bristol; On-site; GBP 32,000 - 40,000; Full time

Job summary

A technology solutions company in England seeks an Application Support Engineer to provide first-line customer support. The ideal candidate will have at least 2 years of experience in application support, be proficient with Salesforce or similar systems, and demonstrate excellent customer engagement skills. You'll thrive in a fast-paced setting, aiding user issues efficiently and championing customer satisfaction. The role includes participation in an out-of-hours support rota, fostering teamwork, and continuous improvement in service delivery.

Qualifications

• Minimum 2 years in an application support role.
• Experience with Salesforce or similar ticketing systems.
• Ability to achieve security clearance.

Responsibilities

• Provide first-line support via ticket systems and phone.
• Liaise with customers to investigate issues.
• Record accurate information on the case management system.

Skills

Customer engagement

Time management

Customer relationship building

Clear communication

Tools

Salesforce

Azure

Octopus

Dynatrace

Job description

A technology solutions company in England seeks an Application Support Engineer to provide first-line customer support. The ideal candidate will have at least 2 years of experience in application support, be proficient with Salesforce or similar systems, and demonstrate excellent customer engagement skills. You'll thrive in a fast-paced setting, aiding user issues efficiently and championing customer satisfaction. The role includes participation in an out-of-hours support rota, fostering teamwork, and continuous improvement in service delivery.