AI-Driven Customer Education Lead

Attio Ltd; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in London is looking for a Customer Education Lead to define educational strategies that help customers effectively adopt and utilize AI-driven CRM solutions. This high-impact role focuses on creating self-service learning experiences, fostering customer engagement, and driving adoption. The ideal candidate has over 4 years of experience in customer education in a B2B SaaS context and possesses exceptional content creation skills. This position offers a hybrid work environment with competitive compensation.

Qualifications

• 4+ years in customer education, technical writing, or content strategy within B2B SaaS.
• Skilled in producing technical documentation, editing video tutorials.
• Deep understanding of structuring knowledge for AI systems.

Responsibilities

• Design and deliver learning infrastructure for customer adoption.
• Define vision and roadmap for self-service learning.
• Collaborate with Support, Product, Engineering, and Marketing.

Skills

Customer education

Technical writing

Content strategy

Data analysis

Collaboration

Job description

A leading technology company in London is looking for a Customer Education Lead to define educational strategies that help customers effectively adopt and utilize AI-driven CRM solutions. This high-impact role focuses on creating self-service learning experiences, fostering customer engagement, and driving adoption. The ideal candidate has over 4 years of experience in customer education in a B2B SaaS context and possesses exceptional content creation skills. This position offers a hybrid work environment with competitive compensation.