Agricultural Machinery Technician

Carrs Billington Agriculture Ltd.; Cockermouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading agricultural machinery provider in Cockermouth seeks a motivated Agricultural Machinery Technician. The role involves supporting agricultural communities with strong technical skills and a customer-focused approach. You'll diagnose machinery faults, perform maintenance, and ensure customer satisfaction. A proactive mindset and full UK driving license are essential. Competitive salary and 25+ days leave offered.

Benefits

Attractive salary package

Generous annual leave

Employee Assistance Programme

Staff discount on products

Access to training and development

Qualifications

• Strong technical background in agricultural machinery or similar equipment.
• Proactive, solutions-focused mindset with a passion for customer service.
• Excellent customer service skills and appreciation for our customer base.
• Flexible approach to work and willingness to take on additional responsibilities.

Responsibilities

• Providing technical support in the workshop and field.
• Collaborating with departments to ensure smooth operations.
• Diagnosing and repairing complex faults in machinery.
• Performing inspections and scheduled maintenance.

Skills

Technical background in agricultural machinery

Proactive customer service mindset

Excellent communication skills

Work across departments

Organisational skills

Knowledge of Agriculture

Job description

We are seeking a highly motivated and organised AGRICULTURAL MACHINERY TECHNICIAN to join our dynamic team at our COCKERMOUTH Country Store and Machinery Depot. This exciting opportunity is ideal for someone passionate about serving and supporting the Rural and Agricultural industry and who thrives in a fast-paced environment and is eager to play a key role in delivering industry-leading service to our valued customers alongside an established team.

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr’s Billington is hugely important to our shared success and why we welcome talent from across diverse backgrounds to work across our retail, feed, machinery, fuel, and central support divisions. Carr’s Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.

The Job

• Providing hands-on technical support in a busy workshop and out in the field.
• Working closely with the Workshop Foreman to ensure smooth operations and top-tier service.
• Taking ownership of the Customer Care process, keeping our customers engaged and satisfied.
• Ensuring Dealer Standards are met and maintaining a clean, efficient workspace.
• Supporting the Workshop Manager in achieving targets and identifying new opportunities.
• Collaborating with the Parts Department, sales team, and other branches to keep everything running like clockwork.
• Diagnosing and repairing complex faults in machinery and equipment.
• Performing pre-delivery inspections, scheduled maintenance, and safety checks.
• Preparing and assembling equipment for repair or installation.
• Maintaining and repairing hydraulic and electrical systems.
• Compiling repair proposals and delivering cost-effective solutions.
• Handing over machinery to customers with confidence and clarity.
• Adherence to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
• Ensuring that all relevant legislation and approved codes of practice are adhered to in respect of ongoing compliance, including but not limited to UFAS, FIAS, and NOPS assurance schemes.

Qualifications

Essential:

• A strong technical background in agricultural machinery, power tools or similar agricultural equipment.
• A proactive, solutions-focused mindset with a passion for customer service.
• Excellent communication skills and the ability to work well across departments.
• A team player who is just as comfortable in the workshop as they are on the farm.
• Excellent customer service skills, with an appreciation for our customer base.
• Organised and able to work using own initiative.
• Knowledge of Agriculture.
• Flexible approach to work and willingness to take on additional responsibilities.
• Team player with a genuine interest in helping others.
• Holds a full UK driving licence.

Desirable:

• Confident and competent user of Microsoft applications systems and fully IT literate.
• Previous experience of using CRM, IBCOS or similar software.

Benefits

• As part of The Billington Group, a wide range of employee benefits including an attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.

Your Health

• Health Assured: Access to an Employee Assistance Programme offering counselling and health and wellbeing advice.
• Sick pay: Generous company sick pay entitlement.
• Health Cash Plan: Reimbursement for everyday health care such as optical, dental, physiotherapy, and more.

Your Lifestyle

• Staff Discount: Generous staff discount on selected products at our Country Stores.
• Cycle to work scheme: A salary sacrifice scheme saving tax on the purchase of a new bicycle and equipment.
• Flexible life assurance and critical illness cover: Optional enhanced cover at preferential rates.
• My Savings Hub: Access to an exclusive member’s discount website with 3,500+ brands for savings and cashback.
• Salary finance benefits: Savings schemes, preferential rate loans and wage advances via payroll, plus financial education tools.

Your Future

• Pension: Enrolment into the Company pension scheme after 3 months of employment.
• Training & Development: Role-specific and ongoing training opportunities identified through annual appraisal.

Employment details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Farming

Location: Maryport, England, United Kingdom