Aftersales Technical Operations Engineer - Commercial Vehicle

BYD Company Limited.; Hounslow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading manufacturer in zero-emission transportation is seeking an Aftersales Technical Operations Engineer in Hounslow, UK. The role focuses on supporting technical activities, defect tracking, and documentation management in the commercial vehicle sector. Candidates should have a relevant engineering degree and skills in technical writing, data analysis, and vehicle systems. The position offers competitive remuneration and opportunities to contribute to sustainable transportation initiatives.

Benefits

25 holidays + public holidays

Scottish Widow workplace pension

Commute allowance

Salary sacrifice car scheme

Teambuilding events

Qualifications

• Working proficiency in English; Mandarin preferred.
• Solid understanding of mechanical components and EV technologies.
• Self-motivated and capable of working independently.
• Willingness to travel for onsite support.

Responsibilities

• Provide hands-on support during vehicle fault investigations.
• Manage and track technical defects in collaboration with teams.
• Create operational dashboards and technical reports.
• Develop and update technical SOPs and service workflows.
• Draft and edit technical documentation for service.
• Assist in deploying and maintaining TPM tools.
• Coordinate warranty and service scheme definitions.
• Support collaboration with engineering and sales teams.

Skills

Technical writing

Data analysis tools (Excel, Power BI)

Vehicle systems knowledge

Coding ability in Python or SQL

Education

Bachelor’s degree or equivalent in engineering

Job description

Aftersales Technical Operations Engineer - Commercial Vehicle

Apply for the Aftersales Technical Operations Engineer - Commercial Vehicle role at BYD EUROPE.

The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to the Technical Support Manager and act as a key executor of our field support and internal improvement initiatives.

Key responsibilities:

• Provide hands‑on support during vehicle fault investigations, both remotely and onsite.
• Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams.
• Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries).
• Develop and update technical SOPs and service workflows.
• Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides.
• Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management.
• Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication.
• Support cross‑functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery.

Your profile:

• Bachelor’s degree or equivalent in an engineering‑related discipline.
• Working proficiency in English (company language); Mandarin preferred but not mandatory.
• Solid hands‑on understanding of vehicle systems, including both mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety).
• Skilled in technical writing and documentation management.
• Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred.
• Self‑motivated, curious, and capable of working independently with minimal supervision.
• Willingness to travel for onsite customer or field team support.
• Has right‑to‑work in the UK.

We offer:

• Performance and experience based competitive remuneration.
• 25 holidays + public holidays.
• Scottish Widow workplace pension.
• Commute allowance.
• Salary sacrifice car scheme.
• Department & company wide teambuilding events.
• An exciting opportunity to be part of the European transition to Zero Emissions transportation and decarbonisation of the economy.

Our Purpose is to build a zero‑emission future that reconnects humanity with nature and a world of clean air. We are looking for talent that connects with this mission and wants to create positive impact by joining a diverse and dynamic team.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Motor Vehicle Manufacturing