Aftersales Technical Operations Engineer

Realize Coaching & Consulting; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A forward-thinking technology company in London is seeking an Aftersales Technical Operations Engineer. This role focuses on defect tracking, documentation, and process optimization to strengthen operational efficiency. Candidates should have an engineering degree and skills in technical writing and vehicle systems. The company offers a competitive salary, additional holidays, and a pension scheme as part of its commitment to building a zero-emission future.

Benefits

25 holidays + public holidays

Scottish Widows workplace pension

Commute allowance

Salary sacrifice car scheme

Team-building events

Qualifications

• Bachelor's degree or equivalent in an engineering-related discipline.
• Solid hands-on understanding of vehicle systems, including mechanical components and EV technologies.
• Skilled in technical writing and documentation management.

Responsibilities

• Provide hands-on support during vehicle fault investigations.
• Manage and track technical defects, escalating as needed.
• Create and maintain operational dashboards and technical reports.

Skills

Hands-on understanding of vehicle systems

Technical writing skills

Proficiency in Excel

Proficiency in Power BI

Basic coding ability in Python or SQL

Self-motivated and independent

Education

Bachelor's degree in engineering-related discipline

Tools

Excel

Power BI

MySQL

Job description

Aftersales Technical Operations Engineer

The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to the Technical Support Manager and act as a key executor of our field support and internal improvement initiatives.

Working location: Hounslow, London

Key Responsibilities

• Provide hands‑on support during vehicle fault investigations, both remotely and onsite.
• Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams.
• Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries).
• Develop and update technical SOPs and service workflows.
• Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides.
• Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management.
• Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication.
• Support cross‑functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery.

Your Profile

• Bachelor's degree or equivalent in an engineering‑related discipline.
• Working proficiency in English (company language); Mandarin preferred but not mandatory.
• Solid hands‑on understanding of vehicle systems, including mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety).
• Skilled in technical writing and documentation management.
• Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred.
• Self‑motivated, curious, and capable of working independently with minimal supervision.
• Willingness to travel for onsite customer or field team support.
• Right to work in the UK.

We Offer

• Performance and experience based competitive remuneration.
• 25 holidays + public holidays.
• Scottish Widows workplace pension.
• Commute allowance.
• Salary sacrifice car scheme.
• Department & company wide team‑building events.
• Exciting opportunity to be part of the European transition to zero emissions transportation and decarbonisation of the economy.

Our Purpose is to build a zero‑emission future that reconnects humanity with nature and a world of clean air. We are looking for talent that is connected to this mission and wants to create a positive impact by joining a diverse and dynamic team.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Information Technology