Aftersales Manager – Lead Service Team & Growth

Arnold Clark Group; Chertsey; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading automotive retailer is seeking an experienced Aftersales Manager for their Chertsey Motorstore. In this role, you will have full responsibility for delivering excellent customer service and managing a team of technicians and advisors. Ideal candidates will bring strong communication skills, passion for customer care, and leadership abilities. The position offers competitive benefits including flexible leave and private healthcare, promoting a culture of diversity and collaboration.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Qualifications

• Previous experience in a similar role.
• High levels of literacy and numeracy.
• The ability to stay calm under pressure.

Responsibilities

• Manage a service team to achieve productivity and efficiency targets.
• Deliver excellent customer service and resolve issues quickly.
• Ensure compliance with policies and procedures.

Skills

Strong communication and influencing skills

Customer service passion

Leadership and motivation skills

Good organisation and IT skills

High attention to detail

Job description

A leading automotive retailer is seeking an experienced Aftersales Manager for their Chertsey Motorstore. In this role, you will have full responsibility for delivering excellent customer service and managing a team of technicians and advisors. Ideal candidates will bring strong communication skills, passion for customer care, and leadership abilities. The position offers competitive benefits including flexible leave and private healthcare, promoting a culture of diversity and collaboration.