Aftersales Manager

BMW; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive retailer in the UK is seeking an Aftersales Manager to oversee the aftersales department and manage teams of vehicle technicians and service advisors. You will be responsible for providing exemplary customer service and ensuring performance targets are met. The ideal candidate will have previous experience in the automotive industry and strong organizational skills to effectively meet deadlines and motivate your team. This position also offers a competitive benefits package including health access and enhanced holiday allowances.

Benefits

24/7 online access to healthcare

Car purchasing and lease schemes

Enhanced holiday allowance

Paid day off for your birthday

Company share purchase plan

Loan plans for colleagues

Colleague referral payments

Industry leading family friendly policies

Training and development options

Qualifications

• Previous experience in the automotive industry.
• Comprehensive knowledge of the motor trade.
• Ability to influence and motivate a team.
• Maintain methodical and logical workload management.
• Capable of meeting deadlines and prioritising tasks.

Responsibilities

• Manage aftersales teams including parts and service advisors.
• Coach and motivate team members.
• Monitor performance against targets and budgets.
• Analyse performance areas and provide guidance.

Skills

Communication skills

Organisational skills

Motivating a team

Analytical skills

Job description

Group1 Reading is looking for an Aftersales Manager.

Your role

Working in our aftersales department as an Aftersales Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

• Manage the aftersales teams including parts, vehicle technicians and service advisors
• Coach and motivate the teams
• Monitor performances against agreed targets and budgets
• Analyse areas of performance and weakness & provide guidance

Your profile

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience of working within the automotive industry
• Comprehensive knowledge of the motor trade
• Able to influence, motivate and manage a team effectively
• Maintain methodical and logical approach to varying workloads
• Will be able to meet deadlines and prioritise workloads

Rewards

There are many great reasons to join the Group1 Automotive team, including the following industry-leading benefits package:

• 24/7 online access to healthcare professionals.
• Car purchasing and lease schemes.
• Enhanced holiday allowance with length of service.
• Paid day off for your birthday.
• Company share purchase plan.
• Loan plans for colleagues, including toolbox and travel tickets.
• Colleague referral payments.
• Industry leading family friendly policies.
• Numerous training, learning and development options to suit everyone.

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.