Aftersales Booking & Customer Care Specialist

Sytner Group; Harrogate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive retail group in Harrogate is looking for a Customer Service Coordinator to manage service booking calls and enhance customer experience. This full-time role includes handling service leads, supporting reception staff, and ensuring effective communication throughout customer interactions. The ideal candidate will have strong organizational skills and a background in customer service. The position offers extensive training and an industry-leading benefits package including enhanced holiday entitlement and career development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Experience in a busy or call-handling environment is preferred.

Responsibilities

• Manage inbound and outbound service booking calls.
• Drive high-quality bookings via various platforms.
• Support Service Advisors and Hosts.
• Handle pre-calls, updates, invoicing, and feedback.
• Assist with Fast Track Programmes during visits.
• Maintain dealership telephony processes.

Skills

Strong organisational and administrative skills

Excellent attention to detail

Customer-focused approach

Background in customer service

Experience with Kerridge

Job description

A leading automotive retail group in Harrogate is looking for a Customer Service Coordinator to manage service booking calls and enhance customer experience. This full-time role includes handling service leads, supporting reception staff, and ensuring effective communication throughout customer interactions. The ideal candidate will have strong organizational skills and a background in customer service. The position offers extensive training and an industry-leading benefits package including enhanced holiday entitlement and career development opportunities.