After Care Manager

Alderley Group; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing residential development company in Warrington is seeking an experienced After Care Manager to lead post-handover customer service activities. You will ensure issues are resolved efficiently and maintain communication with customers and subcontractors. The ideal candidate has strong customer service skills, trade experience, and a commitment to quality. The role offers a supportive work environment, professional growth, and a competitive salary.

Benefits

Company pension scheme

30 days of annual leave

Ongoing professional development

Collaborative team environment

Regular team events

Qualifications

• Ability to handle sensitive or challenging customer situations.
• Strong initiative and time management under pressure.
• Punctuality and reliability in all interactions.

Responsibilities

• Manage post-handover customer service operations.
• Resolve escalated customer issues effectively.
• Conduct weekly reviews with site teams.

Skills

Excellent customer service skills

Strong communication skills

Organisational skills

Experience in relevant trades

Competency with hand and power tools

Attention to detail

Job description

Alderley Homes and Alderley Partnerships are divisions of Alderley Group – an award-winning, rapidly expanding UK development company delivering high-quality residential housing schemes across the North of England.

Alderley Partnerships operates as our in-house construction team, delivering new-build affordable and partnership housing under JCT D&B contracts. Alderley Homes, meanwhile, focuses on delivering exceptional private homes that combine modern specification with timeless design.

We are seeking an After Care Manager to join our Construction team, based at our Regional Office in the North West. This role offers an exciting opportunity to lead and manage the aftercare process across both divisions, ensuring a seamless experience for homeowners post-handover.

Due to the nature of this role, we are only accepting applications living locally, or within travelling proximity, of the North West of England. Please only apply if this matches your current circumstances, otherwise your application will be dismissed.

• Hours: 8.00am – 5.00pm
• Salary: Dependent on experience
• Department: Construction
• Reports to: Construction Director
• Location: Regional Office

About the Role

As an After Care Manager, you will take ownership of all post-handover customer service operations, ensuring issues are resolved efficiently, professionally, and to Alderley’s high standards. You will act as the key link between customers, subcontractors, and internal teams, maintaining exceptional communication and ensuring the aftercare experience reflects the quality and values of Alderley Homes and Alderley Partnerships.

Main Duties and Responsibilities

• Monitor the aftercare inbox, record all incoming queries, triage for emergencies or urgent issues, and allocate work accordingly.
• Promptly and effectively resolve any escalated customer issues, including attending meetings or home visits where required.
• Conduct weekly customer service review calls with site teams to ensure open issues remain within acceptable levels.
• Ensure all post-occupational customer care issues are completed to the required standards and to the agreed timeframes and guidelines.
• Manage customer expectations through clear communication and by maintaining strong internal and external relationships.
• Liaise with subcontractors and suppliers to ensure appropriate and timely responses to aftercare requirements.
• Attend scheduled customer appointments, ensuring works are completed to the satisfaction of the customer and/or Premier Guarantee standards.
• Review job sheets in advance and source required materials for upcoming customer visits.
• Ensure all works are completed in line with company-specific risk assessments and method statements.
• Maintain a polite, professional, and proactive approach at all times, demonstrating knowledge and building customer confidence.
• Maintain company tools and equipment, ensuring they are tested, organised, and stored safely.
• Own vehicle to be kept clean, tidy and well-maintained.
• Attend health and safety and other company meetings, contributing proactively to improvement discussions.

Requirements

• Excellent customer service skills, with the ability to handle sensitive or challenging situations confidently.
• Strong communication and organisational skills.
• Ability to work on your own initiative and manage multiple priorities under pressure.
• Experience in relevant trades such as joinery, decoration, plaster patching, or sealant application.
• Competent in the use of both hand tools and power tools.
• Strong attention to detail and commitment to delivering quality workmanship.
• Punctual, reliable, and professional in all interactions.

Why Join Us?

• Company Pension: Benefit from our company pension scheme (Nest).
• Annual Leave: Enjoy 30 days of annual leave (inclusive of bank holidays).
• Professional Growth: Ongoing personal and professional development, with opportunities for training and progression.
• Supportive Environment: Work in a collaborative and people-focused team committed to excellence.
• Team Events & Days Out: Participate in regular company events that celebrate success and strengthen team culture.

If you are an experienced and focused After Care Manager looking to contribute to a growing, values-driven business within the residential housing sector, we would love to hear from you.

Please send your CV and cover letter to [e-mail]

We’re here to help, and your inquiries are important to us. Whether you have questions about our affordable housing developments, selling land or wish to explore partnership opportunities, please get in touch using our contact details or fill in the form.