Adult & Paediatric Crisis Worker - Bransford/Telford - 0Hrs

NHS; Worcester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare organization is seeking an Adult & Paediatric Crisis Worker in Worcester. This role involves supporting service users and families, maintaining hygiene standards, and advocating for patients at the SARC. Successful candidates will exhibit kindness, strong administrative skills, and have advanced DBS vetting. The position offers a competitive salary, including shift pay and extensive benefits like enhanced maternity leave, annual leave, and professional development opportunities.

Benefits

Enhanced sickness pay scheme

Enhanced maternity and neonatal/adoption pay

Well-being programme

6 weeks annual leave

Pension scheme

Life assurance

Accredited CPD training courses

Qualifications

• IT skills and basic administration are essential.
• Experience working in a supportive or customer-focused environment is required.
• Candidates must exhibit a kind and caring nature.

Responsibilities

• First point of contact for service users.
• Support users and families at the centre.
• Maintain a high standard of DNA anti-contamination.

Skills

IT skills

Experience in a supportive environment

Kind and caring nature

Understanding of confidentiality

Advanced DBS and police vetting

UK driving licence

Job description

Adult & Paediatric Crisis Worker - Bransford/Telford - 0Hrs

Location & Salary

Location: The Glade SARC, Bransford (additional: Telford & Kidderminster). Salary: Retainer rates £30.56 per 8‑hour shift from 09:00 Monday to 08:59 Saturday and £40.24 from 09:00 Saturday to 08:59 Monday. Attendance payment £15.85 per hour (minimum 3 hrs per case). Shift patterns: out of hours weekday evenings, weekends and nights.

Main duties

• First point of contact for service users.
• Support service users and families when visiting the centre, including preparing the patient and assisting with forensic evidence collection.
• Maintain a high standard of DNA anti‑contamination between forensic cases (cleaning).
• Assist patients and liaise with other agencies regarding the management of the service user pathway.
• Act as an advocate and provide support to patients throughout their time at the SARC.
• Play a key role within the SARC team and the wider company network.

Essential skills & qualifications

• IT skills and basic administration.
• Experience working in a supportive or customer‑focused environment.
• Kind, caring nature.
• Knowledge and understanding of confidentiality.
• Advanced DBS and level‑2 police vetting required.
• UK driving licence and access to a vehicle (additional travel may be required).
• Female applicants only – genuine occupational qualification under the Sex Discrimination Act (sections 7(2)b and 7(2)e).

Benefits

• Enhanced sickness pay scheme
• Enhanced maternity and neonatal/adoption pay after 1 year’s service
• Well‑being programme
• Advanced rota planning for better work‑life balance
• 6 weeks annual leave
• Pension scheme
• Life assurance
• Apprenticeships
• Employee assistant programme
• Long‑service and team‑of‑the‑month awards
• Accredited CPD training courses and masterclasses
• Funding for higher education courses after 1 year’s service
• £3 000 estimated average overtime pay
• Contribution to relocation expenses (T&C apply)
• £1 500 pro‑rata sign‑on bonus
• £500 referral bonus
• £120 NMC registration fees per year (if applicable)
• £98.12 HCPC registration fees per year

Person specification

Applicants should exhibit a caring, compassionate approach, strong administrative and IT skills, and an understanding of confidentiality. Advanced DBS and level‑2 police vetting are mandatory. A UK driving licence and vehicle access are required due to travel across SARC sites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.

Equal Opportunities

We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.