Administrator - Scheduling Team

Transformationunitgm; Clay Cross CP; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in the UK is seeking a part-time Administrator for their busy scheduling team. This role involves providing excellent patient care, triaging appointments, and serving as the first point of contact for patients and healthcare providers. Candidates should have GCSE qualifications in Maths and English, along with knowledge of GP systems and previous experience in customer service. The position offers competitive benefits, and flexible working arrangements can be discussed to accommodate individual needs.

Benefits

NHS pension

Training and development opportunities

Well-being initiatives

Qualifications

• GCSE in Maths & English Grade C or above is required.
• Knowledge of GP computer systems, preferably SystmOne.
• Experience working with the public, preferably in a reception environment.

Responsibilities

• Work within the scheduling team to achieve excellent patient care.
• Carry out GP approved triage to ensure patients see the right clinician.
• Act as the first point of contact for patients and healthcare providers.

Skills

Basic IT skills

Team working skills

Telephone call handling

Understanding safeguarding and patient confidentiality

GDPR knowledge

Education

GCSE in Maths & English Grade C or above

NVQ or equivalent in Customer Care

Formal training in a public facing environment

Tools

SystmOne

Job description

Employer Chesterfield Royal Hospital NHS Foundation Trust Employer type NHS Site RPC South Town Chesterfield Salary £23875.00 per annum pro rata Closing 03/01/2026 08:00

Administrator - Scheduling Team

Not Agenda for Change

Job overview

An exciting opportunity has arisen to work within our Back Office Administrative Team at Royal Primary Care.

We are looking to employ a part-time administrator to join our busy GP practice based in Clay Cross area.

Main duties of the job

An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for an enthusiastic part-time Administrator to work within in our busy medical practice within the Chesterfield area.

The successful candidate should have basic IT skills.

Other essential skills are the ability to work as part of a team, have a good level of qualification (or equivalent experience) and competency in Maths and English.

Working for our organisation

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you’ll have access to training and development opportunities and a whole raft of well‑being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You’ll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

Detailed job description and main responsibilities

To work within the scheduling team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.

Please see the attached job description for a full breakdown of the duties and responsibilities.

Person specification

Qualifications and Training

• GCSE in Maths & English Grade C or above
• NVQ or equivalent in Customer Care
• Formal training in a public facing environment
• Knowledge of GP computer systems, preferably SystmOne

Experience

• Working with the public, preferably in a reception environment with knowledge of basic office procedures
• Telephone call handling experience

Skills and Knowledge

• Good team working skills
• Ability to work independently following verbal or written instructions
• Understanding the issues around safeguarding and patient confidentiality
• GDPR knowledge

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

UK Points-based immigration system

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self‑assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK.

It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK

If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.

Communications

Communications throughout the application process will be via e‑mail therefore please check your e‑mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

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