Administrator | RAF Fairford

Serco Canada Inc; United Kingdom; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading facilities management provider in the UK is seeking an organized and motivated individual for a hybrid administrative support role with a focus on helpdesk coordination. Candidates must have proven administrative experience and be proficient in Microsoft Excel. This position requires SC Clearance and involves managing trackers, assisting helpdesk teams, and ensuring data accuracy for military and partner operations. The role offers a full-time, permanent contract with competitive benefits including pension contributions and annual leave.

Benefits

Up to 6% contributory pension scheme

25 Days annual leave plus bank holidays

Volunteer leave

Established reward and recognition scheme

One paid professional subscription

Life Assurance Policy

Employee discount and reward schemes

Qualifications

• Proven administrative experience required.
• Confidence using Microsoft Office applications is crucial.
• SC Clearance is mandatory for this role.

Responsibilities

• Manage billable works trackers for multiple sites.
• Answer calls related to maintenance or housing issues.
• Accurately log service tickets for engineers.

Skills

Microsoft Excel

Attention to detail

Multitasking

Team collaboration

Job description

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VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract

Full Time, Permanent
Location: Hybrid, with weekly attendance at RAF Fairford or RAF Croughton
Working Hours: 40 Hours per week, Monday to Friday (8:00AM to 4:30PM)
Salary: Up to £27,500 per year

Join VIVO Defence Services at the Heart of Project Delivery

Are you an organised and motivated individual looking to work in a hybrid role supporting both administration and helpdesk teams? If you have solid admin experience and are ready to learn helpdesk duties, we want to hear from you.

This role is primarily focused on providing key administrative support to the Billable Works (BW) team, managing trackers for each site, running reports including Maximo reports, and ensuring data accuracy. Alongside this, you will also assist the Helpdesk and Scheduling Coordinator teams during the week by answering calls related to maintenance, housing, or site queries, and raising tickets for engineers to attend to issues across Defence bases.

This is a hybrid position with flexibility to work from home but requires you to be based primarily at either the Croughton or Fairford sites, with occasional days working remotely.

About the Role

In your administrative capacity, you will be responsible for managing billable works trackers for multiple sites, maintaining and updating data, and running both standard and Maximo reports. Your attention to detail will ensure the smooth operation of project and maintenance records.

When supporting the Helpdesk Coordinator teams, you will answer inbound calls, respond promptly to requests concerning maintenance or housing issues, and accurately log service tickets to ensure engineers are deployed effectively. Full helpdesk training will be provided.

Compliance with MOD and VIVO standards, including maintaining security clearance (SC Clearance required), is essential. High attention to detail and a careful approach are critical to the role.

What you’ll need

You will have proven administrative experience and be confident using Microsoft Excel and other Microsoft Office applications. Previous helpdesk experience is not required as full training will be given, but a willingness to learn and develop in this area is essential. SC Clearance is mandatory for this role.

You will be someone who thrives working across both administrative and operational support functions, enjoys multitasking, and values being part of a collaborative team supporting a vital defence service.

Apply now!

If you are organised, motivated, and eager to develop your skills in both administration and helpdesk coordination, apply now to join VIVO Defence Services and make a difference every day.

We offer

• Up to 6% contributory pension scheme
• 25 Days annual leave plus bank holidays
• Volunteer leave
• Established reward and recognition scheme
• One paid professional subscription
• Life Assurance Policy
• Employee discount and reward schemes

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.