Administrator

Cambscommunityservices; Cambourne; On-site; GBP 24,000 - 27,000; Part time

Job summary

A prominent health care provider in Cambourne is seeking a part-time Administrator to provide essential administrative support to their services. The role demands excellent communication and customer service skills, managing phone calls and maintaining accurate records. Ideal candidates will hold GCE/GCSE qualifications and an NVQ Level 2 in Administration, along with experience in busy office environments. Join a team dedicated to high-quality healthcare and make a genuine difference by streamlining operations for clinicians and service users.

Qualifications

• Educated to GCE/GCSE standard.
• NVQ Level 2 in Administration or equivalent.
• Experience of working in a busy and demanding office/customer facing environment.

Responsibilities

• Provide administration support to the service team.
• Manage all calls within a defined time frame.
• Ensure good customer service via a professional telephone service.

Skills

Excellent communication skills

Good organizational skills

Customer care skills

Ability to work independently

Knowledge of medical terminology

Education

GCE/GCSE standard

NVQ Level 2 in Administration or equivalent

Tools

SystmOne

Microsoft Office

Job description

Main area Administrative and Clerical Grade Band 3 Contract Permanent Hours Part time - 30 hours per week (To Be discussed at interview) Job ref 310-OPAC-7583672

Employer Cambridgeshire and Peterborough NHS Foundation Trust Employer type NHS Site Cambridge OPAC Admin Hub Town Cambourne, Cambs Salary £24,937 - £26,598 per annum pro rata Salary period Yearly Closing 05/01/2026 23:59

Administrator

Band 3

Job overview

The ESD/Neuro Rehab/MS service is currently looking to recruit an enthusiastic and motivated part-time Administrator to work in our Cambridge Admin Hub in Cambourne. The role is a permanent contract working 30 hours per week.

The successful candidate will be providing administration support to a countywide service covering Cambridge, Huntingdon, Fenland and Peterborough liaising with clinicians and service users to ensure an effective, efficient, and streamlined service.

Please note for this role you will be required to travel independently around the county meeting strict time deadlines.

Main duties of the job

The post holder will have excellent communication, organisational and customer service skills. If you are looking for a new challenge to be part of a growing, innovative service then we want to hear from you.

We have 4 Integrated Care Admin Hubs based in Cambourne, Huntingdon, Peterborough and Fenland providing administrative support for Neighbourhood Teams, Specialist Services and Mental Health Teams. The main principle of the Admin Hubs is to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, their families, and colleagues. We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff and standardised job descriptions.

We are looking for someone who is self-motivated and works well within a team whilst being able to work independently.

Working for our organisation

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

For further information on CPFT, please visit our website at www.cpft.nhs.uk

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for full details of responsibilities.

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
• Record information in the chosen software timely and accurately.
• Manage all calls within the defined time frame and in a controlled and professional manner.
• Deal with difficult callers in a calm and professional manner.
• Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
• Book interpreters, online, face to face and transcribing of documents.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintaining electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.

Person specification

Other

• Ability to travel to other Trust sites

Knowledge and Understanding

• Understanding of confidentiality and the importance of maintaining confidentiality for patients.
• Knowledge of Data Protection Act

Education / Qualifications

• Educated to GCE/GCSE standard.
• NVQ Level 2 in Administration or equivalent
• Good command of written English.

Experience

• Experience of working in a busy and demanding office/customer facing environment
• Experience of planning and organising own workload and of staff within own span of control.
• Experience of supporting a multi-disciplinary team.
• Previous experience of working in an NHS office environment.
• Previous experience of working in a call handling environment.
• Knowledge of using outside commissioned interpreting companies.

Skills & Abilities

• Excellent customer care skills.
• Ability to adopt an appropriate style and method of communication and deal effectively with people.
• Good Organisational Skills
• Excellent Telephone Manner, ability to listen and record accurate details and messages
• Ability to work as part of a team and on own initiative when needed
• Knowledge of medical terminology.
• Knowledge of SystmOne, Teams and Microsoft Office

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

• Integrated physical and mental health services for adults and older people;
• Specialist mental health and learning disability services;
• Children’s community services in Peterborough;
• Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity .

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.

Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

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