Administrative Assistant

ASVA: Association of Scottish Visitor Attractions; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent visitor attraction in Edinburgh seeks an Administrative Assistant for maternity cover, working full-time in a dynamic environment. This role involves managing visitor communications, handling bookings, and administrative tasks. Ideal candidates will be enthusiastic, organized, and possess good knowledge of Microsoft Office. The position offers competitive pay, flexible working options, and a diverse benefits package including holiday entitlement, a company bonus, and employee training opportunities.

Benefits

Pension contribution

29 days annual holiday pro rata

Discretionary annual company bonus

Uniform contribution

Free entry for friends and family

Access to employee assistance programme

Access to online discount platform

Qualifications

• Experience in customer service environments.
• Strong multitasking abilities in fast-paced settings.
• Capacity to manage bookings and cash handling.

Responsibilities

• Communicate with customers and businesses via multiple channels.
• Handle daily cashing up and banking processes.
• Perform general administrative duties including filing and ticket issuing.
• Conduct data entry and analysis.
• Liaise with tour operators for group bookings and manage invoice tracking.

Skills

Good knowledge of Microsoft Office Suite

Excellent verbal and written communication skills

Attention to detail

Organised and able to juggle multiple tasks

Job description

Administrative Assistant (Maternity Cover)

Salary: £12.88 per hour

Location: Camera Obscura & World of Illusions, Edinburgh, EH1 2ND

We’re looking for an enthusiastic, dedicated, proactive, customer-focused team member to come work with us at our award-winning visitor attraction. Camera Obscura & World of Illusions is a world-class visitor experience, in the heart of Edinburgh. If you are looking for a fun job, with a friendly team and fantastic employee rewards, apply today.

The Position

Administrative Assistant (Maternity Cover) – Full-time: Monday to Friday, with occasional weekends. 7-8 hour day, but shift times may vary depending on opening hours. Contract length will be 12 months to cover maternity period.

You will be the ‘voice’ of the attraction, communicating by phone, email, mail, social media and in person with visitors, groups and companies. You will assist visitors with booking related enquiries, managing their reservations through our ticketing system. You will cash up efficiently and thoroughly, ensuring protocols are followed accurately. You will follow group booking protocols, booking in larger groups and will manage and maintain invoicing records.

Main Duties

• Voice of the attraction – communicating with customers and other businesses through phone, email and other messaging platforms
• Daily cashing up and cash banking twice weekly
• General administrative duties, including filing, photocopying and issuing complimentary tickets in line with company’s donation policy
• Data entry and analysis, including using the purchase order system
• Group bookings – liaising with tour operators and group organisers to book in larger visits following the company’s group booking protocols, issuing, tracking and chasing group payment invoices

Skills

• Good knowledge of Microsoft Office Suite
• Excellent verbal and written communication skills
• Attention to detail
• Organised and able to juggle multiple tasks in a fast-paced environment

The Company

Camera Obscura & World of Illusions is Edinburgh’s oldest purpose-built visitor attraction, situated at the top of the Royal Mile. The attraction is a 5-star VisitScotland-rated visitor experience consisting of a historic Victorian Camera Obscura, 5 floors of interactive exhibits, rooftop terrace, reception area and Gift Shop. The attraction is a ‘must-visit’ for families and adults from all over the world and due to its popularity has the longest opening hours of any attraction in Edinburgh. Camera Obscura is an award-winning attraction and has recently won the Scottish Thistle Award for Hospitality and Tourism Employer of the Year as well as the Trailblazer Award from Living Wage Scotland. The attraction holds a Gold Green Tourism Award and a regional Thistle Award for Climate Action. Part of Visitor Centres Ltd, the company also manages Landmark Forest Adventure Park in Carrbridge, Inveraray Jail and Landmark Press. You can find out more about us at www.camera-obscura.co.uk

£12.88 per hour
Pension: 2% contribution for first 6 months of employment, rising to 10% thereafter
Holidays: 29 days annual holiday pro rata
Discretionary annual company bonus
Camera Obscura & World of Illusions is a Living Wage employer and offers all staff contribution towards uniform, breakfast while on shift, refreshments throughout the day and seasonal team meals. Staff get a generous discount in the Gift Shop and free entry for friends and family to visit the attraction, as well as free entry to sister attractions Landmark Forest Adventure Park and Inveraray Jail. Access to ASVA passes for discounted entry to Scotland’s other top attractions.
Flexible working options and a variety of shift patterns are available.
Staff are given full training and offered personal development and training opportunities. Staff are also offered access to our employee assistance programme, providing access to information, advice, and answers to a range of workplace and personal issues as well as access to ‘My Staff Shop’ online discount platform.

How To Apply

We look forward to hearing from you. Please make sure to introduce yourself and share with us your relevant skills and experience, as well as why you would like to work at Camera Obscura. Include your earliest start date and working availability.

Please send your CV or completed Application Form to [e-mail]. Closing date: Sunday 1st February 2026. Any further questions we would be happy to discuss. Please get in touch at [e-mail] or call 0131 226 3709.